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Consumer and Community Engagement

Help us shape the future of healthcare services in the Darling Downs.

It’s not just our staff who influence how our patients experience healthcare. Our community has a voice, and we need yours.

If you’ve used our services, we’d love to hear from you! We’re looking for locals from all backgrounds and experiences. We need people to help us make our services easier to use and understand, and make sure we are meeting the needs of our communities. Coming to hospital can feel scary and we want to make sure people feel safe and heard when in our care.

Getting involved can be as simple as giving your thoughts over email, reviewing patient brochures, telling your own patient or family story, or joining a health committee or group.

Our patients and their families are the eyes and ears of our hospitals and the heart of everything we do. With your help we can work together to make a real difference to healthcare in the Darling Downs.

You can register your interest here or contact us via email or phone 07 4699 8386.

You might also like to connect with us on Facebook, Twitter, Instagram or LinkedIn or subscribe to our monthly newsletter.

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  • We are looking for people to join a number of committees.

    We need consumers with a passion for improving health care to join the following meetings. You might be interested or alternatively know someone in your network who would like to get involved.

    Clinical Care Committee (CCC)

    CCC monitors how we manage our practices relating to three of the National Safety and Quality in Healthcare Standards which are: preventing and controlling healthcare associated infections, medication safety and how we manage blood and blood products. The committee meets on the last Thursday of every month from 2:00pm to 4:00pm either in person at Toowoomba Hospital or using Microsoft Teams.

    Falls Prevention Advisory Group (FPAG)

    FPAG provides advice to manage the risk of falls, the prevention of falls and the harm of falls. The group also provides recommendations on how to reduce the incidents and harm from falls. The group meets on the third Tuesday of every month from 2:00pm at the Toowoomba Hospital or using Microsoft Teams.

    Medication Safety Advisory Group (MSAG)

    MSAG reviews medication processes, including usage patterns and inventory management. The group meets on the second Wednesday of every month from 10am at the Toowoomba Hospital or using Microsoft Teams.

    Partnering for Effective Communication Committee (PEC)

    PEC provides advice, direction and guidance to our Executive team on how we can better partner with our consumers and how we can safely communicate information about our patient's care needs. The committee meets on the second Monday of every month from 1:30pm to 3:30pm either in person at Toowoomba Hospital or using Microsoft Teams.

    Rural Research

    Our Research Team are looking for consumers / patients who will be able to provide good insight and answer some questions as a rural consumer receiving hand therapy. The Team are putting together a grant with the hope to review the impacts of rural hand therapy services. The grant is due in October with the study to start in July 2022.

    If you would like more information and want to join any of these committees, please register your interest here or submit an expression of interest outlining your experience and why you would like to be involved via email

  • There’s a number of different consumer groups that meet across the Darling Downs. Have a look below to see what’s happening in your region.

    Our groups always welcome new faces! If you would like to be involved please get in touch with the contact person listed or email We look forward to seeing you soon!

    Consumer Groups

    Please click the link below for information on health service committees, consumer advisory groups and hospital auxiliary meetings you can be part of.

    Regional Consumer Consultative Committee (RCCC)

    The RCCC is a meeting that encourages consumer and community representatives across the Darling Downs to get together with our staff, including members of our Board and Executive, to share ideas and provide feedback on our health services. Our consumers are the eyes and ears of our facilities and by joining us at this meeting you can share your experiences and let us know what needs our attention. Click the link below for more information.

  • We are keen to hear your feedback on our new publications (patient fact sheets, brochures, flyers).

    We need your help to ensure our publications are reader-friendly and informative.

    • We currently have no publications for review. Please check back next week.

    By providing feedback you help us guarantee our communications are useful to people who use our services. If there are any publications that are of interest or relevant to you, we would love to hear your feedback.

    We will be updating this review list with new publications every Monday.

Join our network!

Consumer representatives play such an important role in helping us provide the best care to people in our communities.

Register your interest here >


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Last updated: 15 September 2021