Your frequently asked questions about our COVID-19 vaccination rollout answered
6 October 2021
This article was written during our response to the COVID-19 pandemic and reflects the information available at the date of publication.
To help keep our community informed with the right information, we’ve compiled your most frequently asked questions into this blog.
I want to receive my COVID-19 vaccination. How do I book an appointment?
We know getting the vaccine is a top priority for many members in our community.
Registering online is the fastest way to get your COVID-19 vaccine. To register, visit www.health.qld.gov.au/vaccinebookings
Once you’ve registered, it may take a few days or weeks until you receive an invitation to book your appointment. If you’re experiencing a wait, don’t worry, your invite is on its way.
Although vaccine supply has been limited, we are expecting an increase in supply from October and are eagerly counting down the days until we can welcome you to our vaccination clinics.
You can also check-in with a participating GP or community health service to receive your vaccination. Go to www.ddwmphn.com.au/covid-19-information-for-gps to find your nearest GP clinic.
Our staff are working incredibly hard to support your healthcare needs and get the vaccine to you as quickly as possible. Please remain patient, respectful, and kind as we do our very best to help you.
Information about our vaccination clinic at Clifford Gardens
We’ve moved our Baillie Henderson Hospital vaccination clinic to Clifford Gardens Shopping Centre. This clinic opened on Monday 13 September. It replaced our Baillie Henderson Hospital clinic, which closed on Friday 10 September.
If you have an appointment coming up at our Baillie Henderson Hospital location, you will be contacted about this relocation.
It’s essential you have an appointment to attend our vaccination clinic. If you have already registered and received your invitation to book, you’ll now be able to book in at our new location Clifford Gardens.
If you haven’t registered, and want to attend this clinic, you’ll need a booking. You can register here in a few quick easy steps: www.health.qld.gov.au/vaccinebookings
We are currently not accepting walk-ins at this clinic.
This clinic provides Pfizer only to eligible members of our community. You can find out the eligibility criteria here.
If you are attending our clinic, please be kind to our staff. We can experience high demand and while our queues may seem long, our staff are doing their best to reach everyone.
What are the opening hours at this clinic and where is it located?
Our vaccination clinic at Clifford Gardens is opened seven days a week, 8.30am to 4pm.
This map below shows how to access this clinic:
How do I book for my dependent?
If you would like to book an appointment on behalf on a dependent person, you can do this by following the steps in the guide here: Register and book on behalf on someone else.
What vaccine will I receive?
Queensland has two COVID-19 vaccines available:
- the Pfizer vaccine
- the AstraZeneca vaccine.
Both vaccines have been provisionally approved by the Therapeutic Goods Administration (TGA). Eligible adults aged under 60 years can receive the Pfizer vaccine.
The AstraZeneca COVID-19 vaccine can still be used if:
- you have already received your first dose without any serious side effects, or the benefits are likely to outweigh the risks for you
- you have made an informed decision based on an understanding of the risks and benefits.
For more information about the COVID-19 vaccine visit Queensland Health’s website:
What is the timeframe I need to receive my second dose?
The window to get your second dose:
- Pfizer COVID-19 vaccine should be administered as close to 3–6 weeks from your first vaccination
- AstraZeneca COVID-19 vaccine should be administered as close as possible to 12 weeks for the best protection.
You’re welcome to come to our clinic at Baillie Henderson Hospital to receive your second dose. We kindly ask you aim to arrive between 8.30am to 12pm. Alternatively, you can call 134 COVID (134 268) for further advice.
Please note if you do not receive your second dose within the above timeframes, there is no cause for panic or concern. You will still be afforded excellent protection against severe COVID-19 infection and you do not need to start the vaccination process again.
I’ve had dose one of AstraZeneca but now I want Pfizer, am I able to have it?
We are providing COVID-19 vaccinations according to the latest advice from the Australian Technical Advisory Group for Immunisation (ATAGI). ATAGI recommends the vaccination schedule be completed with two doses of the same vaccine. People who have received one dose of the AstraZeneca vaccine should receive a second dose of AstraZeneca. If you are unsure which vaccine you have received, talk to your doctor or health care worker.
I need to reschedule my booking, how do I do this?
You may need to reschedule your booking due to being unwell, home quarantine, or unexpected travel plans. The best way to reschedule your appointment is to phone the Queensland Health booking team on 134 COVID (13 42 68). By rescheduling your appointment, it allows someone else the opportunity to receive the vaccine sooner.
Unfortunately, you can’t book or reschedule your appointment directly with our Baillie Henderson Hospital clinic.
I identify as Aboriginal and/or Torres Strait Islander, where can I get my vaccination?
Our Indigenous Health team have visited communities across our region providing COVID-19 vaccination clinics. To keep up to date with where the Indigenous Health team are going next, make sure to follow them on Facebook here: @DarlingDownsAboriginalandTorresStraitIslanderHealth
Local general practices and Aboriginal Community Controlled Health Service are also offering the COVID-19 vaccine.
Cherbourg Regional Aboriginal and Islander Community Controlled Health Services
- Phone 0416 8600
Carbal Aboriginal and Torres Strait Islander Health Service
- Toowoomba, phone 4639 7300
- Warwick, phone 4661 0800.
Goolburri Aboriginal Health Advancement Co.
- Toowoomba, phone 4632 0338
Goondir Health Service has clinics across different locations.
- You can find out more here: https://www.goondir.org.au/contact-us
Pre-registering online is the fastest way to get an appointment for your vaccine. You can register here: www.health.qld.gov.au/vaccinebookings
I don’t live in Toowoomba, where can I receive the vaccine?
How to stay up to date with us
Our Facebook posts are the fastest way to stay up to date with our COVID-19 vaccination news. We know not everyone is on Facebook, so we’ve set up a newsletter you can subscribe too.
In between emails, you can stay in touch by: