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COVID-19 (novel coronavirus) information and updates

27 March 2020


Darling Downs Health local information and updates

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  • COVID-19 novel coronavirus is a new strain of coronavirus affecting humans. The signs and symptoms are as follows:

    • Fever
    • Cough
    • Sore throat
    • Fatigue
    • Shortness of breath

    COVID-19 Symptoms

    If you, or someone you care for, is experiencing the above symptoms, take the COVID-19 quiz.

    If you are concerned, please seek medical advice. You can call your GP, 13 HEALTH (13 43 25 84), present to our fever clinic or present to your closest emergency department.

    Please call your closest emergency department before presenting if you are unable to attend the fever site in Toowoomba.

    • Anyone who has recently travelled overseas
    • Anyone who has been in close contact with someone who has tested positive for COVID-19
    • People with compromised immune systems
    • Elderly people
    • First nations people
    • People with chronic medical conditions
    • People in group residential settings
  • You might catch COVID-19 if:

    • Someone with the virus sneezes or coughs onto you
    • Someone with the virus coughed or sneezed onto a surface (like a door handle) that you touch, and you get the infected droplets on your hands and then transfer them to your mouth, nose or eyes when you touch your face or eat.

    Good hygiene starts here

  • There is no specific treatment for COVID-19 infection. As it is a virus, antibiotics are not effective. There is currently no vaccine for COVID-19.

  • Location

    Toowoomba has a drive-in fever site (fever clinic) set up at the Baillie Henderson Hospital.

    Entry is via Burnview Avenue entrance.

    Opening Hours

    • Monday to Friday: 9am to 4pm
    • Public Holidays and Weekends: 10am to 4pm.

    Testing Criteria

    The testing criteria for coronavirus is reviewed and updated regularly. For the most up to date information, please visit this link:

    How the drive in clinic works

    GP Respiratory Clinics


    James Neil Medical GP-led Respiratory Clinic

    Location: the Corner of James & Neil Streets 119 – 121 Neil St, Toowoomba
    Opening Hours: initially open from 8:30am – 12:00pm Monday to Friday, with the intention to build to 8:30am – 5:00pm Monday to Friday.
    Bookings are essential - to make an appointment call 07 4632 4888.

    Toowoomba (Carbal Medical Services) GP-led Respiratory Clinic

    Location: 18-24 Charnley Street, Kearneys Spring
    Opening Hours: The clinic is open from 8:30am to 4:30pm Monday to Friday.
    Bookings are essential - to make an appointment call 07 4580 1400.


    Condamine Medical Centre GP Respiratory Clinic

    Location: 67 Guy St, Warwick and is open from 9:00am to 5:30pm Monday to Friday and 9:00am to 11:30am Saturday.
    Bookings: Call 07 4666 9666 to book.

    More information about local GP Respiratory Clinics

    For more information on the GP Respiratory Clinics visit the Darling Downs & West Moreton PHN webpage

  • As soon as a person is confirmed positive for coronavirus, we undertake contact tracing. This means we speak with the patient to retrace their steps and identify anyone who might have had close contact with them. If there are people at a higher risk, we follow up with them directly. If we can’t identify who could have been in close contact with a confirmed case, we issue a public health alert with specific dates, times and locations that you should be aware of.

    For more information on contact tracing, click here.

  • There are 6 ways we can all help stop the spread of this virus.

    • Wash your hands regularly with soap and water or alcohol-based hand rubs
    • Cover your nose and mouth with a tissue or bent elbow when coughing or sneezing
    • Avoid touching your face, nose and mouth. Avoid shaking hands, kissing or hugging
    • Stay home if you are unwell
    • Practice social distancing, which includes staying 1.5m away from others as much as you can
    • Avoid gatherings if they are not essential.

    Help stop the spread

  • Cherbourg Aboriginal Shire Council (CASC), on behalf of Cherbourg Local Disaster Management Group (LDMG), advise that until further notice, travel to Cherbourg is limited to those people involved in the provision of essential services in the community.

    These restrictions have been applied in the interest of the ongoing health and safety of Cherbourg residents.

  • As we continue to manage the impact of the COVID-19 pandemic your elective surgery, routine procedure or outpatient appointment may be postponed.

    Our hospitals are safe, and if you need us we’re here to help.

    GPs will continue to manage non-urgent care locally and escalate to us when they need to.

    When we can, we will offer your appointment via telehealth.

    If your condition worsens please talk to your GP.

    Please be assured that all urgent outpatient appointments will proceed, either face-to-face or virtually, and we are still providing urgent elective procedures.

    Our hospitals, healthcare workers and GPs are working hard to balance the needs of the emergency, acute, elective and outpatient care of Queenslanders whilst ensuring they can continue to provide safe and timely care to those who need it most.

  • We understand you want to visit your friends and relatives while they are recovering in hospital. To protect the most vulnerable, and to manage the spread of coronavirus, there are limits on visitors to all hospitals within our region.

    We understand this is hard, and we know visitors play an important role in a patient’s recovery. Technology makes it easy to stay in touch remotely, and we encourage you to stay connected through phone, text, email, social media or video-chat.

    For visitor access information, please visit this link:

  • As part of our efforts to reduce the number of people coming into our hospitals, we ask that patient travel forms be submitted electronically where possible.

    If you do not have a scanner, we will also accept a photo emailed to the below email addresses.

    To access patient travel forms, or for more information, click on this link:


    Email Address

    Baillie Henderson Hospital n/a
    Cherbourg Hospital
    Chinchilla Hospital
    Dalby Hospital Please contact 4669 0555 for reply paid envelope.
    Goondiwindi Hospital
    Inglewood Multipurpose Health Service
    Jandowae Hospital
    Kingaroy Hospital
    Miles Hospital
    Millmerran Multipurpose Health Service
    Mt Lofty Heights Nursing Home n/a
    Murgon Hospital
    Nanango Hospital
    Oakey Hospital
    Stanthorpe Hospital
    Tara Hospital
    Taroom Hospital
    Texas Multipurpose Health Service
    Toowoomba Hospital Email:
    Post: Attention: Travel Services, Toowoomba Hospital, PO Box 405
    Toowoomba, Qld, 4350
    In person: There is no front counter presence.
    Wandoan Outpatients Clinic
    Warwick Hospital
    Wondai Hospital
  • We understand women due to give birth soon may be a little anxious about how the current health situation will affect them, their birthing journey and their baby. All birthing services across our hospitals are continuing.

    In the link below, we answer the most common questions we have received from expecting mums.

    As always, our midwives remain available 24 hours a day for ongoing support, and we encourage women to make contact with their midwife or doctor if they have any concerns or questions.

    Womens Health Queensland (WHQ)

    • From the first of April, WHQ will be offering 100% FREE, online antenatal classes to any pregnant woman in Queensland who would like to join. To find out more, click here.

    Pregnancy, Breastfeeding and COVID 19

  • Our Newborn Healthy Hearing outpatient clinic has relocated from the Toowoomba Hospital Emma Webb Building to the first floor of the Toowoomba Hospital Foundation building.

    The clinic has moved to make visiting easier for newborn babies and their families

    Free parking is available in the designated parking spaces.

    Please note this clinic is not a drop-in service. Parents will require an appointment before presenting to the clinic.

    You can phone 07 4616 6208 for bookings and if you require more information on this service.

    Newborn Healthy Hearing outpatient clinic

  • We understand pregnant women are worried about coming to the Toowoomba Hospital for antenatal appointments. Please be assured our hospitals are safe for all of our patients and community members.

    We have set up an offsite office for antenatal appointments, for those women preferring not to visit the Toowoomba Hospital. If you wish to use this option, require an appointment with a midwife or your obstetric team, please phone our outpatient department on 4616 6201.

    There are some medical conditions in pregnancy that need to be assessed at the hospital. If you have any urgent concerns, please call 4616 6214.

    In the upcoming weeks our maternity team may contact you to offer this offsite option.

    Our lactation services are also available at this off-site option. For more information, please phone our outpatient department on 4616 6201.

COVID Hotline 1800 490 468

Follow us on social media for updates

  • If you aren’t following Darling Downs Hospital and Health Service or Queensland Health you should - they will keep you up to date with all coronavirus information!
  • Check back here regularly too, we will provide updates on any information that is important to people that live in our community.

Useful links/resources

Mental health resources

In a crisis, the endless stream of news headlines can sometimes feel overwhelming. It’s important to find balance while staying informed. Below, we have listed phone numbers for mental health support, and blog links.

Last updated: 27 March 2020