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Employee support and counselling

Queensland Health is committed to providing a safe, secure and supportive workplace. Your manager or your local HR team can offer support and guidance on dealing with difficult situations and processes for lodging complaints.

Appropriate workplace behaviour is the responsibility of every employee.

Support and contact information for the Department of Health and each Hospital and Health Service is provided below:

Choose where you work

Department of Health staff

Staff Complaints

Department of Health staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

A complaint may be made to the Ethical Standards Unit anonymously however sufficient information should be included in order to properly inform the assessment process.

You can make your complaint to:

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.
  • Telephone: 1800 604 640
  • Visit the OPTUM website

Queensland Ambulance Service

Staff Complaints

Queensland Ambulance staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

A complaint may be made to the Ethical Standards Unit anonymously however sufficient information should be included in order to properly inform the assessment process.

You can make your complaint to:

Priority One (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call Priority One 24 hours, seven days per week.

  • Telephone: 1800 805 980

Health Support Queensland

Health Support Queensland includes the state-wide services of pathology services, procurement and logistics (supply/warehousing), biomedical technology services, forensic and scientific services, linen and laundry services, medicines management, Health Contact Centre (13HEALTH), radiology support and payroll portfolio.

You can make your complaint to:

Hospital and Health Services

Cairns and Hinterland

Carins and Hinterland Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Cairns and Hinterland Human Resources Unit will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Human Resource Services

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Central Queensland

Central Queensland Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Central Queensland Workforce Division will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Workforce Division

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Central West

Staff of Central West Hospital and Health Service can lodge complaints via the Staff Complaints Liaison Office

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Children's Health Queensland

Children's Health Queensland Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Children's Health Queensland People and Culture will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Darling Downs

Darling Downs Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Darling Downs Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Gold Coast

Gold Coast Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Gold Coast Human Resource Services will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Human Resource Services

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Health Support Queensland

Health Support Queensland staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

HSQ People and Culture - HR Services will also deal with anonymous complaints, however there needs to be sufficient information about the incident or issue to deal with the complaint.

You can make your complaint to:

  • You should raise your complaint locally first, with your line manager/supervisor
  • HSQ People and Culture – HR Services
  • Post: Marked “Private and Confidential” - HR Services, 13-15 Bowen Bridge Road, BOWEN HILLS Qld 4006

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Mackay

Mackay Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Mackay People and Culture services will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Metro North

Metro North Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Metro North Human Resources will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Human Resource services

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Metro South

In Metro South Health you can make your complaint in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Metro South Health will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Workforce Services
  • Manager, Staff Complaints, Metro South Health
  • Chief Executive, Metro South Health
    • Post: PO Box 4043, Eight Mile Plains QLD 4113.

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

North West

Staff of North West Hospital and Health Service can lodge complaints via the Staff Complaints Liaison Office

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

South West

South West Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

South West People and Culture will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Workplace Equity and Harassment Officers

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Sunshine Coast

Sunshine Coast Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Sunshine Coast Human Resources Unit will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Human Resource Services
    • Telephone: (07) 5370 3723
    • Email: sc-hr@health.qld.gov.au
    • Post: Executive Building, Block 5, Nambour General Hospital

Torres and Cape

Torres and Cape Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Torres and Cape Human Resources Unit will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Townsville

Townsville Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Townsville Human Resources and Engagement will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Your Service Group HR Business Partner
  • Human Resources and Engagement

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

West Moreton

West Moreton Hospital and Health Service staff can make complaints in any way including:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

West Moreton Human Resources and Occupational Health and Safety (OHS) will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website

Wide Bay

Wide Bay Hospital and Health Service staff can make complaints:

  • in person
  • in writing (letter, email or memo)
  • via the telephone.

Wide Bay Human Resource Services will also deal with anonymous complaints, however there needs to be sufficient information about the incident to deal with the complaint.

You can make your complaint to:

  • Your line manager/supervisor
  • Human Resource Services

OPTUM (Employee Assistance Service)
Staff are also reminded that should you need support or counselling you can call OPTUM 24 hours, seven days per week.

  • Telephone: 1800 604 640
  • Visit the OPTUM website
Last updated: 1 November 2017

Employee Assistance Program

All employees can call the Employee Assistance Program for free, confidential counselling.

This service is provided by OPTUM.

Call: 1800 604 640
Visit the OPTUM website