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Payments management

This page contains information about how we manage payments, including overpayments.

It's our commitment to pay all our employees accurately and on time each fortnight.

Because we have working arrangements that cover 24 hours a day, 7 days a week there may sometimes be prior period adjustments. This is often due to the submission of late forms. To reduce the chance of this, employees and managers should try to submit payroll forms on time.

If a prior period adjustment occurs and results in an overpayment or underpayment, we'll provide details to staff on their pay slips. If you're no longer an employee, Payroll Recovery Services will contact you by letter, phone or email to discuss the details of your adjustment if it has resulted in an overpayment.

The process for the recovery of overpayments or loans is detailed in HR Policy C48 Overpayments policy (PDF 1077 kB). The policy includes information on management options and alternative repayment plans. If you'd like an alternate or extended repayment plan, Payroll Recovery Services can advise on the options available to you.

If you have any questions or would like to set up a repayment plan, you can log an enquiry on myHR or contact Payroll Recovery Services by either:

The team are available between 8 am and 5 pm Monday to Friday.

Last updated: 12 March 2020