Quality policy statement

Group Linen Services is a government-owned commercial business unit specialising in the provision of linen hire services to Queensland Health facilities. We are committed to exceeding customer’s expectations by providing the best quality and most cost-effective option for the provision of linen to the public health sector.

We are part of the Health Support Queensland group of government commercial businesses that has 5 strategic priorities:

  • Deliver clinical and operational excellence
  • Optimise customer experience
  • Innovate service delivery
  • Develop our people
  • Adopt commercial principles.

To achieve these objectives and satisfy the expectations of customers, we are committed to maintaining a Quality Management System compliant with AS/NZS ISO 9001:2015. We hold BSI Certificate Number FS520941 - For the provision of Health Facility Linen, Theatre Linen Prepacks and Linen Sterilising services.

We are committed to exceeding customer targets in relation to maintaining supply levels, re-wash rates and customer service. Every section has quality related responsibilities to produce the required quality standard. We empower and expect our team to:

  • understand and comply with the requirements of our quality management system
  • comply  with all statutory and regulatory requirements
  • continue to review process and procedures, policies and objectives with the purpose of improving performance if they are in a leadership role
  • identify improvement opportunities
  • participate in decision-making processes.

This statement is issued to indicate our attitude to our customer relationships and our own excellence in service delivery. We seek the full support of all employees and suppliers in actively pursuing this quest for quality, and in being recognised as leaders in our field.

Last updated 19 March 2018