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North Lakes Cancer Care Service

What we do

Cancer Care Services at the North Lakes Health Precinct provides Haematology, Medical Oncology and Radiation Oncology medical consultation.  Outpatient services such as chemotherapy, blood product support and therapy treatments for patients requiring low risk therapy are provided at North Lakes Cancer Care Services.

Our services

We have 8 treatment beds/chairs and 3 consultation rooms to provide:

  • low risk cytotoxic therapy
  • blood product support
  • supportive therapy
  • medical consultations
  • Cancer Care Coordination
  • Pharmacy clinics
  • allied health support

How to access this service

You will need a referral letter from your GP or medical practitioner to access this service.  Your doctor will need to send your referral letter to the service through the Central Patient Intake service.  If you are currently a patient receiving care at the Royal Brisbane & Women’s Hospital and live close by to North Lakes you can discuss if you are able to be treated at North Lakes with your treating doctor.

You will receive a confirmation letter advising you of your outpatient appointment and what to do next.

Coming to North Lakes Cancer Care Services

Information for patients and carers how to get to our services and what to do when you arrive. [2min 14secs]

What to bring

Every time you come

  • Your Medicare card.
  • Health Care Card and/or concession card (if you have one).
  • Adverse drug alert card (if you have one).
  • List of Medications you are currently taking, including any that you have bought without a prescription and herbal medicine.
  • Relevant x-rays, scans, ultrasounds or any other test results or reports.
  • Private health insurance card (if you want to use it).
  • Glasses, hearing aid, walking frame.

For a clinic appointment

  • Your appointment letter.
  • Any special items listed on your letter.
  • Your appointment book.
  • Workcover claim number (if relevant).
  • Refreshments and something to drink while you wait.

For a treatment

  • A responsible adult carer to stay with you to hear instructions, help you and take you home.
  • Advanced Healthcare Directive if you have one.

What to expect

Before your appointment

Blood tests
A blood test may be required before your appointment or treatment.  You should have your blood collected on a day prior to attending the service (eg: Friday or Saturday if it is a Monday appointment). If this is not possible and you are having a blood test on the same day the blood collection needs to be done at least 3 hours before your appointment time.

Public pathology services are not available at the North Lakes Health Precinct. Public collection centres are available at:

  • Royal Brisbane and Women’s Hospital
  • The Prince Charles Hospital
  • Caboolture Hospital
  • Nambour Hospital
  • Redcliffe Hospital

For more information visit the Pathology Queensland website.

Private pathology services are available within the North Lakes area however you will need to check with your doctor regarding the best option for you.

When you arrive

Registration
Always register with Cancer Care Reception on the Ground Floor before any appointment or treatment. Please let us know if you have any special requirements for your visit with us.

Appointment times
Appointment times are a guide to when you will be seen by your doctor and receive treatment.  We may need to attend to patients who require urgent attention, which can cause unexpected delays.
You should notify staff if you have been waiting more than 1 hour to see the doctor or receive treatment.

Feeling unwell?
If you feel unwell while you are here please let the staff know immediately. In an emergency, nursing and medical staff are available to provide treatment.

Please do not come to North Lakes Cancer Care Service if you require urgent medical attention. Go to your nearest hospital or health care provider immediately. In an emergency, call Triple Zero (000).

When you arrive
You may see medical staff, Cancer Care Coordinators and allied health professionals during your visit.

You will have separate appointments with your doctor for your clinic consultation and for your treatment.  Your doctor or nurse will be happy to answer any questions you may have.

Mobile Phones
Mobile phones are not permitted in the vicinity of medical equipment. Please switch off your mobile phone during your visit.

Meals
Light refreshments are provided for patients receiving treatment.  There are also vending machines located in the North Lakes Health Precinct and cafés and food outlets within walking distance.

You are welcome to bring your own food and drinks with you.

When you leave

Pharmacy
Your doctor may prescribe medications for you to take at home.

Some chemotherapy-related medications are available from the pharmacy located inside Cancer Care Services. Other medications may need to be dispensed from a community pharmacy.

Check with your doctor or nurse if this applies to your prescription.

Your next appointment
The doctor may need to see you before each treatment. This will depend on your treatment regime and your individual requirements.

The doctor will discuss with you your plan of care and when you need to have another blood test.

Facilities and services

North Lakes Cancer Care Services offers other services which your doctor may request you attend. These include:

  • Cancer Care Coordination clinic
  • Social Workers
  • Psychologists
  • Dietician
  • Palliative Care

The North Lakes Health Precinct has a number of facilities and services nearby, including:

  • Private radiology (x-ray)
  • Private pathology (blood collection)
  • General practitioners
  • Dentists
  • Westfield Shopping Centre
  • Cafés and restaurants

Transport & parking

There is free parking for patients and visitors at the North Lakes Health Precinct. It is labelled ‘client parking’.

Public transport is available to and from the North Lakes Shopping Centre. It is a short walk to the North Lakes Health Precinct.

Buses
Buses run direct from various points including Mango Hill, Redcliffe, Kippa Ring, Kallangur and Petrie.

You will need to catch connecting buses from other areas such as Caboolture, Murrumba Downs or Bribie Island.

For bus information please visit www.translink.com.au or call 13 12 30.

Trains
The nearest train station is Mango Hill train station 1.3km from the North Lakes Health Precinct.  Bus route 687 travels from Mango Hill train station to North Lakes Health Precinct.

The Caboolture /Sunshine Coast Line stop at Petrie station.

Public transport will be required from Petrie Station. Bus route 680 goes from Petrie station to North Lakes Shopping Centre.

For train information please visit www.translink.com.au or call 13 12 30.

Resources

Related services

  • Interpreter services
  • Aboriginal and Torres Strait Islander assistance

Contact us

Location: 9 Endeavour Blvd, North Lakes QLD
Phone: (07) 3049 1459

Open: Monday, Tuesday, Wednesday & Thursday only 8:30am-5pm

Patient Experience Survey

If you've received treatment at one of our facilities please tell us how you think we are doing.

Feedback

General feedback about Cancer Care Services or comments about this portal:
Email: SafetyandQuality-CCS-MNHHS@health.qld.gov.au

Need help outside hours?

Oncology Day Therapy Unit
Royal Brisbane & Women’s Hospital
Open: 7am – 6pm Monday to Friday
8am – 4pm Saturday, Sunday & public holidays (pre-booked treatments only)
Phone: (07) 3646 8749

After hours Contact

Ward 5C (Haematology Patients)
Royal Brisbane & Women’s Hospital
Phone: (07)  3647 3667

Ward 6AS (Medical Oncology and Radiation Oncology)
Royal Brisbane & Women’s Hospital
Phone: (07) 3647 3671

In an emergency call Triple Zero (000) or go to a hospital.

For non-urgent medical issues call 13 HEALTH.

Refer your patient

GP and specialist referrals are coordinated centrally through the Royal Brisbane & Women’s Hospital via Metro North Central Patient Intake.

GP and Specialist Referral Hotline: 1300 364 938

North Lakes Cancer Care Services only provides planned outpatient services. All inpatient services and emergency treatments must be referred to Royal Brisbane & Women’s Hospital, Caboolture Hospital, Redcliffe Hospital or The Prince Charles Hospital.

Last updated: 1 August 2017