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Queensland Health Multicultural Services - About us

Queensland Health Multicultural Services

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About Queensland Health Multicultural Services

The role of Queensland Health Multicultural Services is to support Queensland Health and Hospital and Health Services staff to meet their responsibilities under the Queensland Multicultural Policy 2011 and to promote and support organisational cultural competency. The team forms part of the Chief Health Officer Branch in the Health Services and Clinical Innovation Division and is located in Herston, Brisbane.

What we do

The major responsibilities of the team include:

  • the coordination of a statewide interpreter service
  • the coordination of a statewide refugee health service
  • leading and promoting multicultural health initiatives in partnership with external stakeholders and other areas of Queensland Health
  • the implementation of dedicated strategies aimed at addressing the health issues of Queensland's special needs populations
  • the collection and analysis of multicultural health data
  • the development and implementation of a cross cultural learning and development strategy for all Queensland Health staff
  • the promotion of inclusive recruitment and retention strategies 
  • the maintenance of a multicultural health website for consumers and staff
  • the development of priority multicultural health resources and translated information
  • providing advice for divisions and districts on how to engage with Queensland's multicultural communities to promote better health.

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The Queensland Health Multicultural Action Team was established in 2006 after two reviews were undertaken between 2002-2004 on the implementation of Queensland Health's multicultural policies. Both reviews found that improved implementation was required in a number of areas and a small team was funded to commence these improvements.

In 2007, the team conducted community and stakeholder consultation and developed a five-year strategic plan for multicultural health in Queensland.

The Queensland Health Strategic Plan for Multicultural Health 2007-2012 detailed the strategies to be implemented to improve the health and well-being of culturally and linguistically diverse communities in Queensland. An annual implementation plan was developed each year, which built on the progress of previous years. Reports on the implementation of the strategy were prepared on an annual basis.

In 2009, the name of the team changed to Queensland Health Multicultural Services to better reflect the work of the team across the three main areas of interpreter services, strategy and engagement, and cross-cultural learning and development.

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Last updated: 1 October 2013