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Culturally competent staff

culturally competent staff

  Cross cultural capabilities
  Cross Cultural Learning and Development Strategy 2009-2012
  Queensland Health cross cultural training packages

Culturally competent organisations build the cross cultural capabilities of their staff.

Queensland Health has identified five cross cultural capabilities which encompass the skills, knowledge and behaviours Queensland Health expects in its workforce.

Queensland Health is committed to providing staff with access to this information through mandatory cultural diversity orientation. Standard cross cultural training packages are also available.

Last updated: 1 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline for Hospital and Health Services and Queensland Health to implement the Queensland Multicultural policy.

Health Care Providers' Handbook on Sikh Patients
A quick-reference tool for health workers to use when caring for Sikh patients.

Health Care Providers' Handbook on Hindu Patients
A quick-reference tool for health workers to use when caring for Hindu patients.

Community profiles for health care providers
18 cultural profiles that aim to assisting health care providers to better understand the health beliefs, pre-migration experiences, communication preferences and other aspects of their clients' culture.

Death and hospitalisation rates by country of birth in Queensland

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled?
Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.