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Training and education

Culturally capable staff

Queensland Health is committed to providing staff with access to this information through mandatory cultural diversity orientation. Standard cross cultural training packages are also available.

Queensland Health is ensuring the cultural capability of staff by providing opportunities for training in cultural awareness and working with interpreters.

Spotlight on: Building Cultural Awareness

The Department of Health has developed a 'Building Cultural Awareness' video series on the Multicultural Queensland Charter, Refugees and People Seeking Asylum, and Interpreters and Healthcare. These videos are designed to:

  • increase staff awareness and understanding of how we can apply the principles of the Multicultural Queensland Charter in our everyday practice.
  • increase staff awareness and understanding of Queensland’s refugee population, including people seeking asylum.
  • increase staff awareness of the need to identify and facilitate timely patient and client access to professional interpreter services.

Multicultural Queensland Charter

Refugees and people seeking asylum

Interpreters and healthcare

Last updated: 15 June 2018

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline for Hospital and Health Services and Queensland Health to implement the Queensland Multicultural policy.

Health Care Providers' Handbook on Sikh Patients
A quick-reference tool for health workers to use when caring for Sikh patients.

Health Care Providers' Handbook on Hindu Patients
A quick-reference tool for health workers to use when caring for Hindu patients.

Community profiles for health care providers
18 cultural profiles that aim to assisting health care providers to better understand the health beliefs, pre-migration experiences, communication preferences and other aspects of their clients' culture.

Death and hospitalisation rates by country of birth in Queensland

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled?
Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.