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Inclusive recruitment and retention

inclusive recruitment and retention


A culturally competent organisation implements strategies to develop a workforce that reflects the diversity in the general population.

The Queensland Health People and Culture Plan 2009-2012 includes diversity as one of the key principles and behaviours that will create a modern, progressive employment experience for staff, and which in turn will contribute to positive healthcare experiences for the people of Queensland.

Inclusive recruitment and retention strategies and initiatives



  • Development of two training modules Managing a Diverse Team and Working in a Diverse Team

Support for overseas trained health professionals

Dedicated multicultural workforce roles

There are a number of dedicated multicultural workforce roles to meet the health care needs of specific communities.

Last updated: 1 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline for Hospital and Health Services and Queensland Health to implement the Queensland Multicultural policy.

Health Care Providers' Handbook on Sikh Patients
A quick-reference tool for health workers to use when caring for Sikh patients.

Health Care Providers' Handbook on Hindu Patients
A quick-reference tool for health workers to use when caring for Hindu patients.

Community profiles for health care providers
18 cultural profiles that aim to assisting health care providers to better understand the health beliefs, pre-migration experiences, communication preferences and other aspects of their clients' culture.

Death and hospitalisation rates by country of birth in Queensland

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled?
Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.