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Leadership and Partnership

leadership and partnership

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Culturally competent organisations provide leadership and support partnerships with key stakeholders to support service provision to culturally and linguistically diverse communities.

Queensland Health works in partnership with Multicultural Affairs Queensland and the community sector to improve the health status of CALD communities. Outcomes and key performance indicators related to multicultural health are also embedded in key Queensland Health strategic plans.

Policies and plans that include consideration of culturally and linguistically diverse communities

Departmental Strategic Plan and Service Plan
Clinical Services plans/frameworks
Human Resource strategic plans
Health issue strategies/plans
Policies
Standards
  • Queensland Health Data standards: Multicultural Minimum Data Set
Guides
  • Capital works planning: way finding guidelines
Charters and frameworks
Reporting

Last updated: 1 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline for Hospital and Health Services and Queensland Health to implement the Queensland Multicultural policy.

Health Care Providers' Handbook on Sikh Patients
A quick-reference tool for health workers to use when caring for Sikh patients.

Health Care Providers' Handbook on Hindu Patients
A quick-reference tool for health workers to use when caring for Hindu patients.

Community profiles for health care providers
18 cultural profiles that aim to assisting health care providers to better understand the health beliefs, pre-migration experiences, communication preferences and other aspects of their clients' culture.

Death and hospitalisation rates by country of birth in Queensland

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled?
Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.