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Inclusive recruitment and retention resources

inclusive recruitment and retention resources


The following resources are designed to help health service managers to recruit and retain a workforce which is representative of the diversity in the Queensland community.


Title Hiring and retaining skilled migrants: A cultural competence toolkit
Publisher British Columbia Human Resource Management Association
Description A culturally-competent tool for HR practitioners and hiring managers to enable them to reach, assess and integrate skilled immigrants into their workplace.
Date 2009
Title Guide to attracting and hiring a diverse workforce
Publisher Office of the Public Service Commissioner

Guide for Queensland public sector staff to ensure equity and diversity are realised in the public sector workforce.



Title Diversity Resources for Australian Business
Publisher University of Melbourne, Australian Centre for International Business
Description Has a range of diversity resources produced by the Australian Centre for International Business.
Date various

Last updated: 1 October 2013

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Queensland Health Guideline for multicultural policy implementation
A guideline to assist Hospital and Health Services and Queensland Health to implement the Queensland Multicultural Policy - A multicultural future for all of us effectively.

Health Care Providers' Handbook on Sikh Patients
Aquick-reference tool for health workers to use when caring for Sikh patients. The handbook aims to help health workers understand the religious beliefs and practices of Sikhs that can affect health care.

Health Care Providers' Handbook on Hindu Patients
A quick-reference tool for health workers to use when caring for Hindu patients. The handbook aims to help health workers understand the religious beliefs and practices of Hindus that can affect health care.

Community profiles for health care providers
A series of 18 cultural profiles that aim to assist health care providers to better understand the health beliefs, pre-migration experiences, communication preferences and other aspects of their clients' culture.

Death and hospitalisation rates by country of birth in Queensland

Cross Cultural Learning and Development Calendar 2012
A calendar which contains the dates for all Queensland Health cross cultural learning and development training courses for 2012.

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.