Queensland Health Interpreter Service information for the public
information for the public
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| Client right to an interpreter | ||
| Interpreter quality | ||
| Queensland Government interpreter card | ||
| Types of interpreter services | ||
| Contact the Queensland Health Interpreter Service | ||
Bookings are managed on behalf of consumers by Queensland Health. Services are available 24 hours a day, seven days a wee in all Queensland public health facilities. Clients who require interpreter services should inform staff before they arrive at a Queensland Health facility.
Captioning services are also available to Queensland Health clients. Captioning is the next version of speech and other sounds that can be provided onscreen. Captioning services can be delivered in real-time. Where possible, clients who need this service should advise Hospital and Health Service staff before their appointment. This will allow the service to be arranged in advance.
The Queensland Government Language Services Policy states that NAATI accredited or recognised professional interpreters should be used and that non-professional interpreters should not be used unless the situation is urgent and a professional interpreter is unavailable.
