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Queensland Health Interpreter Service information for the public

information for the public

  Client right to an interpreter
  Interpreter quality
  Queensland Government interpreter card
  Types of interpreter services
  Contact the Queensland Health Interpreter Service

Queensland Health clients who are not proficient in English will be provided with an interpreter at Queensland Health's expense.

The Queensland Health Interpeter Service provides interpreters 24 hours a day, seven days a week in all Queensland public health facilities. Staff can book interpreters on behalf of patients via the Interpreter Service Information System. Clients who require an interpreter should inform staff before they arrive at a Queensland Health facility.

The Queensland Government Language Services Policy states that NAATI accredited or recognised professional interpreters should be used and that non-professional interpreters should not be used unless the situation is urgent and a professional interpreter is unavailable.

Interpreters may be engaged in person, over the telephone or via video conferencing facilities depending on the availability of a suitably qualified interpreter.

Last updated: 21 January 2013

What's new?

Queensland Health's 2017-18 report on Our Story, Our Future: Queensland's Multicultural Action Plan 2016-17 - 2018-19
Queensland Health's progress against achieving actions in Queensland's Multicultural Action Plan.

Report on client perceptions of the quality of the Queensland Health Interpreter Service
A new report on the perceptions on clients on the quality of the Queensland Health Interpreter Service is now available.

National Interpreter Symbol

The blue interpreter symbol is the nationally recognised interpreter symbol.

national interpreter symbol

Click here for more information about this symbol.

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.