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How to book an interpreter for a client

how to book an interpreter for a client

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  Interpreter Service Information System (on QHEPS)
  Health Service District Interpreter Coordinators (on QHEPS)

Requests for interpreters via the Queensland Health Interpreter Service can only be made by Queensland Health staff. Clients requiring an interpreter should request one through a Queensland Health staff member.

The following information and links apply to Queensland Health staff only.

After hours bookings or short notice/emergency requests

All requests made within 24 hours of the scheduled appointment are considered short notice requests and should be made directly to the contracted external interpreter agency. This includes emergency requests.

More information about making after hours or short notice/emergency requests is available on QHEPS.

Staff with access to the Interpreter Service Information System

Staff with access to the Interpreter Service Information System (ISIS) can request an interpreter directly.

To request an interpreter:

  1. Log in to ISIS
  2. Complete the online request form
  3. Record the ISIS request number
  4. Check and sign the completed Assignment Completion Sheet at the conclusion of the interpreting session

Staff without access to the Interpreter Service Information System

Staff without access to ISIS must request an interpreter through their local Health Service District Interpreter Service Coordinator.

To request an interpreter:

  1. Contact your local Health Service District Interpreter Coordinator
  2. Provide sufficient details to make the booking:
    • Patient name
    • Patient gender
    • Language required
    • UR number (if used)
    • Service location details
    • Requesters name and contact details
    • Cost Centre
  3. Check and sign the completed Assignment Completion Sheet at the conclusion of the interpreting session

Last updated: 14 June 2012

What's new?

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Queensland Health's progress against achieving actions in Queensland's Multicultural Action Plan.

Report on client perceptions of the quality of the Queensland Health Interpreter Service
A new report on the perceptions on clients on the quality of the Queensland Health Interpreter Service is now available.


National Interpreter Symbol

The blue interpreter symbol is the nationally recognised interpreter symbol.

national interpreter symbol

Click here for more information about this symbol.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.