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Types of interpreter services

types of interpreter services

  Information for the public
  Information for health workers
  Information for interpreters
  Information for funded non-Government organisations
  Guidelines and resources
  Contact the Queensland Health Interpreter Service

Queensland Health delivers interpreter services in three ways:

  • On-site 
  • Via video conference
  • Over the telephone

Queensland Health's first preference is for interpreting sessions to be conducted on-site. If an interpreter is unavailable to attend in person, video conference or telephone interpreting may be used.




On-site interpreting is Queensland Health's preferred type of interpreting.

On-site interpreting involves an interpreter attending a health care appointment in-person with the patient and health care worker.


Video conference

Video conference interpreting (or video remote interpreting) involves an interpreter being linked to a health care appointment with a patient and health care workers via video conferencing facilities.

More information about video remote interpreting is available, including fact sheets in other languages, information for patientsinformation for staff and information for interpreters.



Telephone interpreting involves an interpereter being linked to a health care appointment with a patient and health care worker via a telephone.

Last updated: 15 June 2012

What's new?

Queensland Health's 2017-18 report on Our Story, Our Future: Queensland's Multicultural Action Plan 2016-17 - 2018-19
Queensland Health's progress against achieving actions in Queensland's Multicultural Action Plan.

Report on client perceptions of the quality of the Queensland Health Interpreter Service
A new report on the perceptions on clients on the quality of the Queensland Health Interpreter Service is now available.

National Interpreter Symbol

The blue interpreter symbol is the nationally recognised interpreter symbol.

national interpreter symbol

Click here for more information about this symbol.

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.