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Queensland Health Interpreter Service - Video remote interpreting for interpreters

video remote interpreting for interpreters

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Queensland Health is now promoting the use of videoconference technology to provide interpreters to regional and remote Queensland.

Common reasons for using a video remote interpreter
  • When an onsite interpreter is requested but is not available
  • When a telephone interpreter is not a suitable option:
    • for mental health appointments
    • for appointments with deaf clients who communicate using Auslan (Australian sign language) or other sign languages
    • for hard of hearing clients that require visual cues to assist with communication
    • for appointments requiring a deaf relay interpreter or Indigenous deaf relay interpreter
    • when an onsite interpreter or  deaf relay interpreter or Indigenous deaf relay interpreter is requested but is not available locally

It is possible that you may be booked for a video remote interpreting assignment in the future.


What is video remote interpreting?

There are four possibilities with video remote interpreting in the Queensland Health context
  1. The interpreter is remote from the health professional and non English speaking or deaf person (with the health professional and non English speaking or deaf person being together at the same location)
  2. The interpreter is physically located with the non English speaking or deaf person and the health professional is remote
  3. The interpreter is physically located with the health professional and the non English speaking or deaf person is remote
  4. The interpreter, health professional and deaf person are all physically located together and the Indigenous Deaf relay or Deaf relay interpreter is remote.

What you need to know

Your service provider will give you detailed instructions on where to go and the name of the room and videoconference unit you will be using.  They will also provide you with the contact details of a Queensland Health person who can assist you with your videoconference call. However it's important that you know the basics.

Training available

There is a workshop provided free of charge to interpreters that provide interpreting services to Queensland Health.

The workshop includes theory and practical application and is conducted at a Queensland Health facility (or an associated facility with compatible videoconference technology).

Training topics covered include:

  • Overview of video remote interpreting in Queensland Health
  • 2009 video remote interpreting pilot findings
  • Technology you'll be using in Queensland Health
  • Challenges and limitations of video remote interpreting in Queensland Health
  • Techniques for successful VRI
  • VRI trouble shooting and problem solving
  • Practical application - role plays, using the equipment
  • Resources available to interpreters
  • Resources available for CALD and Auslan patients

Please complete the expression of interest form to register your interest in attending. 


Last updated: 30 August 2010