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Multicultural Health - information for interpreters

Information for interpreters

The Queensland Government Language Services Policy states that National Accreditation Authority for Interpreter and Translators (NAATI) accredited or recognised professional interpreters should be used and that non-professional interpreters should not be used unless the situation is urgent and a professional interpreter is unavailable.

Interpreting sessions in Queensland Health may be conducted in person, over the telephone or via video conference, depending on the situation.

Queensland Health encourages interpreters to provide feedback about the use of interpreters in Queensland Health facilities.

Last updated: 15 June 2012

What's new?

Queensland Health's 2017-18 report on Our Story, Our Future: Queensland's Multicultural Action Plan 2016-17 - 2018-19
Queensland Health's progress against achieving actions in Queensland's Multicultural Action Plan.

Report on client perceptions of the quality of the Queensland Health Interpreter Service
A new report on the perceptions on clients on the quality of the Queensland Health Interpreter Service is now available.


National Interpreter Symbol

The blue interpreter symbol is the nationally recognised interpreter symbol.

national interpreter symbol

Click here for more information about this symbol.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.