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Queensland Health Interpreter Service - new service arrangements being introduced

New Service Arrangements

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New service arrangements - impact on the community members 
The aim of the new interpreter service arrangements is to provide effective interpreting services for people accessing or receiving Queensland Health services and who require an interpreter.

The Queensland Health Interpreter Service commenced in November 2007. Interpreting services in Queensland Health are based on:

  1. the use of staff or internal NAATI accredited or recognized interpreters where possible (i.e. where demand for a language is high enough).  NAATI is the National Accreditation Authority for Translators and Interpreters
  2. all other interpreter services, including those for the hearing impaired, across the state provided through the Queensland Health External Interpreter Service Provider.


Each Queensland Health District has an Interpreter Services Coordinator who coordinates the requesting, booking and confirmation of interpreter services.  These are the officers to contact if you have any concerns about interpreting services in your local Queensland Health service.

You may contact these officers directly or ask your support worker to contact them. If your support worker is making enquiries on your behalf, you will need to authorise them to do so.  Contact Us – Health Service District Interpreter Coordinator

The District Interpreter Services Coordinators are supported by an Interpreter Quality Officer. There are three officers who each support a number of Districts - refer to  Contact Us - Interpreter Quality Officers.

You may contact these officers directly or ask your support worker to contact them. If your support worker is making enquiries on your behalf, you will need to authorise them to do so.  

Interpreter service types - onsite, telephone, videoconference

Interpreters may be booked for onsite (i.e. in person), telephone or video remote interpreting. 

Queensland Health staff determine what type of interpreter they require by the nature of the health related appointment. Generally, onsite interpreters will be required for most health related appointments.

Telephone or video remote interpreters can be engaged for administrative communication, when a person presents without an appointment, for medical emergencies or when an onsite interpreter is not available (e.g. rural or remote areas). 


Last updated: 22 April 2010