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Translated information about health care rights and safety

health care rights and safety

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  Translated information about the health system in Queensland
  Translated information about health care rights and safety
  Health and multicultural services
  Translated health information
  Multicultural health contacts in Queensland Health
  Activities and events

Queensland Health has a strong commitment to a patient-centred healthcare system.

Patient-centered care is a key dimension of high quality healthcare. Research has shown that it improves the patient experience and the patient’s healthcare outcomes.

On this page you will find information about your rights and responsibilities as a patient in a Queensland Health facility.

You will also find information and tips to help you to be more involved in your health care and to help you to work in partnership with your health care provider for safer health care.

 

 

Translated information about health care rights and safety

Title Australian Charter of Healthcare Rights
Publisher Queensland Health 
Description Sets out the rights and responsibilities of patients in Queensland Health public facilities.
Date 2010
Languages English Dutch Macedonian Spanish
Arabic German Maltese Tagalog

Chinese (simplified)

Greek Polish Vietnamese
Chinese (traditional) Hungarian Russian
Croatian Italian Serbian
 
Title Australian Charter of Healthcare Rights - A Guide for patients, consumers, carers and  families
Publisher Queensland Health  
Description A guide to the Australian Charter of Healthcare Rights for patients, consumers, carers and families.
Date 2010
Languages English Dutch Macedonian Spanish
Arabic German Maltese Tagalog
Chinese (simplified) Greek Polish Vietnamese
Chinese (traditional) Hungarian Russian
Croatian Italian Serbian
 
Title 10 tips for safer health care booklet    
Publisher Queensland Health 
Description A guide to being more actively involved in your health care and working in partnership with your health care provider for safer services.
Date 2004
Languages English Filipino Italian Serbian
Arabic German Macedonian Spanish

Cantonese

Greek Mandarin Turkish
Croatian Hindi Polish Vietnamese
 
Title 10 tips for safer health care - pamphlet or summary    
Publisher Queensland Health 
Description A guide to being more actively involved in your health care and working in partnership with your health care provider for safer services.
Date 2004
Languages English Filipino Italian Serbian
Arabic German Macedonian Spanish

Cantonese

Greek Mandarin Turkish
Croatian Hindi Polish Vietnamese
 
Title Going into Hospital 
Publisher Queensland Health
Description Information about hospital admission, staying in hospital and going home after a hospital stay.
Date 2010
Languages English

 


Last updated: 10 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
A guideline to assist Hospital and Health Services and Queensland Health to implement the Queensland Multicultural Policy - A multicultural future for all of us effectively.

Video remote interpreting - information for patients fact sheet
A fact sheet for patients which explains the video remote interpreting system used by Queensland Health.

The fact sheet is available in 13 languages other than English

Queensland Health Multicultural Services newsletter issue10 -Spring 2011
A quarterly newsletter which aims to keep health care providers and patients from a culturally and linguistically diverse background up-to-date with the latest multicultural health projects, services, research and achievements.


Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.