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Translated information about health care rights and safety

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Queensland Health has a strong commitment to a patient-centred healthcare system.

Patient-centered care is a key dimension of high quality healthcare. Research has shown that it improves the patient experience and the patient’s healthcare outcomes.

On this page you will find information about your rights and responsibilities as a patient in a Queensland Health facility.

You will also find information and tips to help you to be more involved in your health care and to help you to work in partnership with your health care provider for safer health care.

Title Australian Charter of Healthcare Rights
Publisher Queensland Health 
Description  Sets out the rights and responsibilities of patients in Queensland Health public facilities.
Date  2010
Languages EnglishDutchMacedonianSpanish
  ArabicGermanMalteseTagalog
  Chinese (simplified)GreekPolishVietnamese
  Chinese (traditional)HungarianRussian 
  CroatianItalianSerbian 
      
Title Australian Charter of Healthcare Rights - A Guide for patients, consumers, carers and  families
Publisher Queensland Health      
Description  A guide to the Australian Charter of Healthcare Rights for patients, consumers, carers and families.
Date  2010
Languages EnglishDutchMacedonianSpanish
  ArabicGermanMalteseTagalog
  Chinese (simplified) GreekPolishVietnamese
  Chinese (traditional) HungarianRussian 
  CroatianItalianSerbian 
      
Title 10 tips for safer health care booklet   
Publisher Queensland Health 
Description  A guide to being more actively involved in your health care and working in partnership with your health care provider for safer services.
Date  2004
Languages EnglishFilipinoItalianSerbian
  ArabicGermanMacedonianSpanish
  

Cantonese

GreekMandarinTurkish
  CroatianHindiPolishVietnamese
      
Title 10 tips for safer health care - pamphlet or summary   
Publisher Queensland Health 
Description  A guide to being more actively involved in your health care and working in partnership with your health care provider for safer services.
Date  2004
Languages EnglishFilipinoItalianSerbian
  ArabicGermanMacedonianSpanish
  

Cantonese

GreekMandarinTurkish
  CroatianHindiPolishVietnamese
   
Title Going into Hospital 
Publisher Queensland Health
Description  Information about hospital admission, staying in hospital and going home after a hospital stay.
Date  2010
Languages English
Last updated: 10 October 2013

What's new?

Queensland Health Guideline for multicultural policy implementation
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Video remote interpreting - information for patients fact sheet
A fact sheet for patients which explains the video remote interpreting system used by Queensland Health.

The fact sheet is available in 13 languages other than English

Queensland Health Multicultural Services newsletter issue10 -Spring 2011
A quarterly newsletter which aims to keep health care providers and patients from a culturally and linguistically diverse background up-to-date with the latest multicultural health projects, services, research and achievements.

Complaints about health or other services

Do you have concerns about a government or non-government health service or are you unhappy with the way an issue has been handled? Do you think you have been treated unfairly or are you concerned about a decision or action of a health professional?

It is ok to complain, and there are organisations that are independent of the government that can help you, free of charge.

Go to the Queensland Independent Complaint Agencies' website for more information.