Skip links and keyboard navigation

Mental health services score highly

Queenslanders are recording high satisfaction rates with the care they receive from public mental health services, according to the newly released Consumer Perceptions of Care Statewide Report 2014.

Health Minister Cameron Dick said the second statewide report to be released publicly was specifically designed to gauge whether consumers valued the services they received.

"The report provides much needed insights into consumer, family and carer experiences of public mental health services," Mr Dick said.

"I’m pleased to see the majority of respondents had positive perceptions of their care, which shows our mental health services are largely meeting their needs and expectations

"Although we know there are still areas where we can improve, it was pleasing to see child and youth services achieved the highest satisfaction levels, with many positive comments about treatment by staff.

"These services performed particularly well in the areas of respect and safety."

The 2014 report was based on feedback from 4616 mental health consumers and families of youth consumers over the period 19 May 2014 to 29 June 2014.

"In 2014, all but one Hospital and Health Services (HHS) participated," Mr Dick said.

"This level of participation demonstrates a strong commitment to partnering with consumers and carers to improve the safety and quality of care across our services.

"Consumer and carer participation is fundamental in the delivery of services within Queensland’s public mental health service.

"The feedback will enable us to maintain and improve our standards of service, with results helping to shape our future performance.

"I’d like to thank all our staff, because without their dedication and commitment, we wouldn’t be able to deliver the standard of services that we do."

Last updated: 16 June 2015