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Ryan's Rule: for all patients, families and carers

Ryan Saunders>
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Ryan Saunders

You may have heard about Ryan’s Rule.

Ryan’s Rule provides patients and families a clear process to follow if they are concerned about a patient in hospital who is getting worse, not doing as well as expected, or not improving.

The three steps to raise concerns about a patient who is getting worse whilst in hospital are as follows:

  1. First, talk to a nurse or doctor about your concerns.
  2. If you are not satisfied with the response to Step 1, talk to the nurse in charge of the shift.
  3. If you are not satisfied with the response to Step 2, phone 13 HEALTH (13 43 25 84) or ask a nurse and they will call on your behalf.

Patients, families and carers can request a Ryan’s Rule clinical review.

If you have feedback or a complaint, please speak with the nurse in charge or ask for a feedback form.

Ryan Saunders, pictured, was nearly three years old when he tragically died in hospital. His death was found to be, in all likelihood, preventable.

Staff did not know Ryan as well as his mum and dad knew him. When Ryan’s parents were worried he was getting worse they didn’t feel their concerns were acted upon in time.

Ryan’s Rule has been developed to provide patients of any age, families and carers with another way to get help.

Last updated: 23 August 2017