- Frequently asked Questions: COVID-19 and the Outpatient Department
- COVID-19 information for pregnancy and new parents
Consumer Feedback Survey
The North West Hospital and Health Service highly value the feedback that is received from our consumers. If you have recently engaged with our services, we encourage you to share your experience with us by submitting a compliment, a complaint or a suggestion in the survey below. There are 10 questions to answer and approximately takes 5 minutes to complete. You may remain anonymous in the survey or you can provide your contact details so that we can discuss the outcomes that have occurred from your valuable feedback.
The Public Service Act 2008 requires that we publish information in relation to complaints received by Cairns and Hinterland Hospital and Health Service.
|Total Compliments received||592||Total Compliments received||395|
|Total Complaints Received||201||Total Complaints Received||154|
|Complaints Acknowledged Within 5 Days||100%||Complaints Acknowledged Within 5 Days||100%|
|Complaints Resolved Within 35 Days||70%||Complaints Resolved Within 35 Days||85%|
|Complaints Resulting in Further Action||143||Complaints Resulting in Further Action||100|
|Complaints Resulting in No Further Action||51||Complaints Resulting in No Further Action||54|