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Consumer resources

Consumer Feedback Survey

The North West Hospital and Health Service highly value the feedback that is received from our consumers. If you have recently engaged with our services, we encourage you to share your experience with us by submitting a compliment, a complaint or a suggestion in the survey below. There are 10 questions to answer and approximately takes 5 minutes to complete.  You may remain anonymous in the survey or you can provide your contact details so that we can discuss the outcomes that have occurred from your valuable feedback.

Create your own user feedback survey

Complaint Resolution

The Public Service Act 2008 requires that we publish information in relation to complaints received by Cairns and Hinterland Hospital and Health Service.

Total Compliments received592 Total Compliments received395 
Total Complaints Received201 Total Complaints Received154 
Complaints Acknowledged Within 5 Days100% Complaints Acknowledged Within 5 Days100% 
Complaints Resolved Within 35 Days70% Complaints Resolved Within 35 Days85% 
Complaints Resulting in Further Action143 Complaints Resulting in Further Action100 
Complaints Resulting in No Further Action51 Complaints Resulting in No Further Action54
Last updated: 8 July 2020