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For Community Nursing Support Program service providers

Program Guideline

The program guideline for the Community Nursing Support Program provides information about:

  1. the intent of the program
  2. guiding principles for Community Nursing Support Program service delivery
  3. eligibility and access criteria
  4. assessment and services offered
  5. organisations’ responsibilities.

The guideline includes guidance on the interface between the National Disability Insurance Scheme (NDIS) and Community Nursing Support Program.

Program Guideline: Community Nursing Support Program (PDF 5,389KB)

Complaints

Every Community Nursing Support Program client has the right to lodge a complaint about the service they have received. In the first instance, complaints should be directed to the organisation providing the service, to give them a chance to fix the problem.

If the client's complaint is not resolved to their satisfaction by the Community Nursing Support Program service provider, they may wish to have the complaint dealt with by the Office of the Health Ombudsman.

Useful resources

Publications

Department of Health Strategic Plan 2019 – 2023

https://www.health.qld.gov.au/__data/assets/pdf_file/0024/854061/Department-of-Health-Strategic-Plan-2019-2023.pdf

Productivity Commission inquiry – Disability Care and Support

http://www.pc.gov.au/inquiries/completed/disability-support/report

Websites

Queensland Health

https://www.health.qld.gov.au/

National Disability Insurance Agency

www.ndis.gov.au

Carer Gateway

PH: 1800 422 737

www.carergateway.gov.au

My Aged Care

PH: 1800 200 422

https://www.myagedcare.gov.au/

Office of the Health Ombudsman

PH: 133 646

https://www.oho.qld.gov.au/

Legislation, policies and guidelines

Human Rights Act 2019

https://www.legislation.qld.gov.au/view/html/inforce/current/act-2019-005

Carers (Recognition) Act 2008 (Qld)

https://www.legislation.qld.gov.au/browse/aspassed#/act/title/

Disability Services Act 2006 (Qld)

https://www.legislation.qld.gov.au/browse/inforce

Ongoing Needs Identification (ONI)

http://www.qld.gov.au/community/community-organisations-volunteering/community-care-oni/

Last updated: 3 January 2020