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Community nursing support program service providers

Important note: community nursing support program providers are no longer accepting new clients.

The temporary community nursing support program provides a broad range of low-intensity nursing support services to people who have chronic health, mental health, disability or other condition that affects their ability to carry out activities of daily living.

Queensland Health established the program in July 2019 as a temporary initiative to bridge potential service gaps while Queensland transitioned to the National Disability Insurance Scheme (NDIS).

Service providers stopped accepting new referrals from mid December 2020 and will work with clients to ensure that continuity of care for clients is priority. Clients will be supported to transition to appropriate ongoing care.

The community nursing support program guideline (PDF 5389 kB) provides information about:

  1. the intent of the program
  2. guiding principles for community nursing support program service delivery
  3. eligibility and access criteria (noting that providers are no longer accepting new clients)
  4. assessment and services offered
  5. organisations’ responsibilities.

The guideline includes guidance on the interface between the National Disability Insurance Scheme (NDIS) and Community Nursing Support Program.

Fact Sheet for Transitioning Community Nursing Support Program Clients (DOCX 216 kB)

Complaints

Every community nursing support program client has the right to lodge a complaint about the service they have received. In the first instance, complaints should be directed to the organisation providing the service, to give them a chance to fix the problem.

If the client's complaint is not resolved to their satisfaction by the service provider, they may wish to have the complaint dealt with by the Office of the Health Ombudsman.

Useful resources

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Last updated: 24 February 2021