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Paying your pathology bill

Whether you are a private patient or a commercial client wishing to pay your bill, we have a range of payment methods to help make it easy for you. If you need help with your payment, or if you have a query, please contact us.

Patient accounts—two easy ways to pay

You may choose to pay your bill first and then claim your rebate from Medicare, or you may make a claim to Medicare first.

Find out more about claiming from Medicare.

Option 1: Pay first

Make your payment directly to HSQ Pathology Queensland using any of the payment options shown below, then claim from Medicare.

If these services were provided while you were in hospital, a portion of the fee is claimable from Medicare, and the balance may be claimable from your private health insurer.

Option 2: Claim first

Claim first from Medicare.

Medicare will send you a cheque which you can then forward to HSQ Pathology Queensland together with the payment advice and any additional amount due. The payment advice can be found at the bottom half of the Medicare statement of benefit.

Payment options

You can pay your bill with a credit card (Amex, Visa and MasterCard) or by cheque.


You can pay your bill over the phone during business hours from 8am–5pm Monday to Friday:

  • 1800 309 302 (free call from any fixed line anywhere in Queensland)
  • (07) 3096 2300 (interstate callers)
  • +61 7 3096 2300 (international callers).

Please have your credit card and account number handy before making the call. The account number is located on the top right of the bill.


Simply go to The biller code is: 1400892.


If you haven't yet claimed from Medicare, please send us your 'payment advice' (detach it from the bottom of your bill) together with your cheque, money order or credit card details.

If you have claimed from Medicare first, please send us the bottom half of your Medicare statement of benefit together with the 'payment advice' section from the account and Medicare cheque/s.

Send your payment to:

Pathology Queensland patient accounts
PO Box 469
Royal Brisbane and Women's Hospital
Herston Qld 4029

Commercial accounts—payment options and enquiries

Please quote your invoice number when making enquiries. Payments can be made to HSQ Pathology Queensland by direct deposit (preferred), cheque or credit card. Receipts will not be issued unless requested.


Our account enquiry office is open during business hours from 8am–5pm (Australian Eastern Standard Time) Monday to Friday.

You can call us on (07) 3096 2162. International callers, please phone +61 7 3096 2162. 


To pay online please go to The biller code is: 1400893.


Please fax (07) 3096 2402. If faxing from outside Australia please dial +61 7 3096 2402.


Send your payment to:

Health Support Queensland - Finance Unit
Department of Health
PO Box 469
Royal Brisbane and Women's Hospital
Herston Qld 4029

Last updated: 17 October 2016

Pathology Queensland account enquiries

To discuss your account, contact our Revenue Support Unit during business hours Monday-Friday 8am-5pm.

Private patients

Commercial clients