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Victim Support Service - About us

Our history

QHVSS was established as a result of the 2006 review of the Mental Health Act (2000) conducted by Brendan Butler AM SC. The final government report, Promoting Balance in the Forensic Mental Health System, concluded that change was necessary to ensure victims have access to appropriate and timely information, victims’ concerns are heard and the mental health system is responsive to their needs. Access to information and support is recognised as being crucial to a victim's recovery and well being.

In February 2008, legislation was passed that enables victims to receive information relevant to their safety through the Information Order Register managed by the Office of the Chief Psychiatrist. The QHVSS has the responsibility of providing this information to victims who have an approved Information Order.

In February 2016 the new Mental Health Act 2015 was passed by the Queensland government and is expected to commence in late 2016. New provisions to support victims are included in the Act.

Our aims

To provide a service that meets the needs of victims of crime where the offender has a mental illness or intellectual disability. This includes:

  • Early identification of victims to offer them support
  • Providing immediate help and advice
  • Providing information about the Forensic Mental Health system
  • Assisting victims in making informed choices and accessing their entitlements
  • Supporting victims to tell their story through statements and submissions
  • Working in partnership with other agencies to be responsive to victim needs.

Last updated: 24 March 2016

Contact us

Free call telephone (business hours)


Brisbane office

Postal address

PO Box 710
Ashgrove, QLD 4060
Fax: 0738584455

Physical address

216 Coopers Camp Road
Ashgrove, QLD 4060

Townsville office

IMB 94
PO Box 670
Townsville, QLD 4810
Phone: 0747758024
Phone: 0429 621 764