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Patient experience and consumer and community engagement strategy (PEACCE)

Patient experience and consumer engagement strategy

Sunshine Coast Hospital and Health Service (SCHHS) is committed to engaging with consumers and the community to have a greater say in the planning, design, delivery and evaluation of our hospital and health services, and so contribute to more efficient and effective healthcare delivery.

The Patient experience and consumer and community engagement strategy (PEACCE) 2020 - 2023 (PDF 1854 kB) provides clear direction and a course of action to guide all Sunshine Coast Hospital and Health Service staff and consumers to build meaningful relationships and support the delivery of person-centred care.

The four goals of our PEACE Strategy are:

  1. Measure the patient experience
  2. Prioritise and support patient experience improvements
  3. Engage with our consumers
  4. Health service staff model person-centred care and communicate effectively and respectfully

We will work collaboratively with consumers to provide engagement processes that are appropriate for those involved, the issues at hand and the decisions to be made.

In fulfilling our commitment, Sunshine Coast Hospital and Health Service has adapted the Health Consumers Queensland Consumer and Community Engagement Framework to guide the development, implementation and evaluation of our consumer and community engagement:

To support ongoing meaningful engagement with consumers and the community, the SCHHS will be establishing a number of working groups and formal pathways for input into planning, design, performance and evaluation of our services.

Last updated: 26 September 2017