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Patient experience and consumer engagement strategy (PEACE)

Patient experience and consumer engagement strategy

Sunshine Coast Hospital and Health Service (SCHHS) is committed to engaging with consumers and the community to have a greater say in the planning, design, delivery and evaluation of our hospital and health services, and so contribute to more efficient and effective healthcare delivery.

The Patient experience and consumer engagement strategy (PEACE) 2017 - 2020 (PDF, 771 KB) articulates how we will partner and engage with our consumers and our local community to deliver on our vision and strategic objectives.

We will work collaboratively with consumers to provide  engagement processes that are appropriate for those involved, the issues at hand and the decisions to be made.

In fulfilling our commitment, Sunshine Coast Hospital and Health Serivce has adapted the Health Consumers Queensland Consumer and Community Engagement Framework to guide the development, implementation and evaluation of our consumer and community engagement:

To suport ongoing meaningful engagement with consumers and the community, the SCHHS will be establishing a number of working groups and formal pathways for input into planning, design, performance and evaluation of our services.

Last updated: 26 September 2017