We developed both the framework and strategy together with consumer and community representatives.
Consumer and Community Engagement Framework
The framework includes the following principles of engagement:
- partnership
- respect and dignity
- inclusivity
- improvement.
It also sets out the supporting processes and structure for engaging with people.
Read our Consumer and Community Engagement Framework 2020-2024 [PDF 854 kB].
Patient experience and consumer and community engagement strategy
The strategy provides guidance to achieve the following goals:
- listen to consumers and use their feedback to improve person centred care
- engage consumers in purposeful partnerships
- engage our communities in purposeful partnerships
- support consumers to better understand their health journey and make informed health decisions
Read our Patient experience and consumer and community engagement strategy 2023-2026 [PDF 773.58 KB].