Consumer and community engagement framework and strategy
Sunshine Coast Hospital and Health Service (SCHHS) is committed to engaging with consumers and the community to have a greater say in the planning, design, delivery and evaluation of our hospital and health services, and so contribute to more efficient and effective healthcare delivery.
The Consumer and Community Engagement Framework 2020-2024 (PDF 854 kB) (the Framework) and the Patient experience and consumer and community engagement strategy 2020 - 2023 (PDF 1854 kB) (the PEACCE strategy) were co-designed with consumer and community representatives to help us partner with purpose together.
The Framework includes our principles of engagement: Partnership, Respect and Dignity, Inclusivity, and Improvement. It also sets out the supporting processes and structure for engagement activities.
The PEACCE Strategy provides clear direction to guide all Sunshine Coast Hospital and Health Service staff and consumers to build meaningful relationships and support the delivery of person-centred care and guide broader engagement with our communities. It includes five goals:
- measure the patient experience,
- prioritise and support patient experience improvements,
- engage with our consumers,
- engage with our community,
- health service staff model person-centred care and communicate effectively and respectfully.