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PEACE Strategy

Patient Experience and Consumer EngagementOur Strategy for Patient Experience and Consumer Engagement (PEACE) 2017-2020 (PDF 784 kB) provides clear direction and a course of action to guide all Sunshine Coast Hospital and Health Service staff and consumers to build meaningful relationships and support the delivery of person-centred care.

The four goals of our PEACE Strategy are:

  1. Measure the patient experience
  2. Prioritise and support patient experience improvements
  3. Engage with our consumers
  4. Health service staff model person-centred care and communicate effectively and respectfully
Last updated: 26 July 2019