Our Strategy for Patient Experience and Consumer Engagement (PEACE) 2017-2020 (PDF 784 kB) provides clear direction and a course of action to guide all Sunshine Coast Hospital and Health Service staff and consumers to build meaningful relationships and support the delivery of person-centred care.
The four goals of our PEACE Strategy are:
- Measure the patient experience
- Prioritise and support patient experience improvements
- Engage with our consumers
- Health service staff model person-centred care and communicate effectively and respectfully