Skip links and keyboard navigation

Closed consultations

Select a previous consultation below to view details.

 
SCHHS Patient Experience and Consumer Engagement Strategy 2017-2020 (closed March 2017)
Overview

Sunshine Coast Hospital and Health Service (SCHHS) is committed to engaging with consumers in a respectful and purposeful way and recognises the importance of engaging consumers in the development of strategic documents and activities.

The SCHHS Patient Experience and Consumer Engagement Strategy 2017-2020 (Our strategy for PEACE) has been developed in accordance with Section 40 of the Hospital and Health Boards Act 2011, and the Health and Hospitals Network and Other Legislations amendment Regulation 2012 (Part 4), which requires that each Hospital and Health Service develop and publish a Consumer Engagement Strategy to promote consultation with health consumers about the provision of health services by the Service.

The Strategy will meet the requirements as outlined in the National Safety and Quality Health Service Standards – Standard 2: Partnering with Consumers. The SCHHS Board and the Executive Leadership Team (ELT) are determined to embrace this opportunity and engage with our communities in an open and respectful process. Our objective is to contribute to the development and support of an informed and empowered community.

Our strategy for PEACE follows on the success of our Consumer and Community Strategy and Implementation Plan 2013-2016 and recognises the close alignment of consumer engagement with the patient experience.

Why we are consulting

SCHHS is committed to empowering consumers with a greater say in the development of strategic documents. 

Feedback from consumers will ensure an inclusive approach to the development of the Strategy.

Closing date

21 March 2017

How to get involved

Anyone can get involved.

Please download the draft strategy here and send comments to sc-engagement@health.qld.gov.au or call 5470 5822.

Model of Care Consumer Engagement (closed July 2016)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) engaged with consumers for designing specific services for the Sunshine Coast University Hospital (SCUH).

Models of care were developed for each service. A model of care is a document describing the design of a health care service. It is based on evidence and defined standards as well as valuable feedback from patients, family members and carers.

Why we consulted

The SCHHS is committed to empowering local communities with a greater say over their local health services by way of community and consumer engagement. Consumer engagement allows us to better plan, design and deliver services that meet the needs of the people who use them. Research shows that involving community members and consumers in decisions around health services contributes to a better system.

Feedback received We completed workshops with consumers of maternity and neonatal services, renal services, cancer care and major trauma. 
Outcome

Staff were able to take into account consumers’ needs for services at SCUH.

Patient Experience Trackers Pilot (closed December 2015)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) undertook a pilot of Patient Experience Trackers (PETs) across selected units with patients, families, carers in Gympie, Nambour, Maleny and Caloundra hospitals.

PETs are handheld devices with simple five question surveys that patients, families and carers use to provide fast anonymous feedback on their health service experience. PETs do not collect confidential data and transmit the survey responses via a mobile phone network to a centralised resource that collates and presents summary reports of the data.

Why we consulted

We carried out the pilot to see if they provided a good solution for us to find out more about our patients’ experiences so we can work out areas for improvement.

Feedback received We piloted 12 PETs across 23 different wards and clinics receiving over 3000 responses .
Outcome

SCHHS will continue to use PETs in various services in 2016.

Pilot Model of Care Consumer Engagement (closed February 2015)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) is currently engaging with consumers for designing the services that will operate at the Sunshine Coast Public University Hospital (SCPUH) at Kawana. Models of care are being developed for each service. A model of care is a document describing the design of a health care service. It is based on evidence and defined standards as well as valuable feedback from patients, family members and carers.

Two ‘pilot’ models, Major Trauma, and Maternity and Neonatal Services, were developed with assistance from consumers in late 2014 and early 2015.

Participants who had experienced the services at SCHHS participated in workshops and were encouraged to reflect on their experiences, review patient journey plans and make suggestions for improvements.

Why we consulted

The SCHHS is committed to empowering local communities with a greater say over their local health services by way of consumer engagement. Engaging with consumers who had experience of our current services means we can use their feedback to provide improved services.

Related Information

 

Closing date Pilot Models of Care are completed.
Feedback Received

Maternity and neonatal services

Feedback

Plan for Sunshine Coast Public University Hospital (SCPUH)

1. Having different midwives was confusing/ mixed messages.

 

 

At the new SCPUH and leading up to moving there - Introduction of caseload midwifery shared care model where women will be cared for by one –two midwives

2. Not knowing choices of birth delivery models

 

Ongoing GP education program where the GP can share all potential models of care with the woman.

For use at the new SCPUH - Development of electronic web based antenatal site which includes options of care available to women

3. Not having access to the Aboriginal liaison officer throughout pregnancy /birthing journey.

 

Aboriginal liaison officer services offered at first antenatal clinic

Aboriginal liaison officers to be contacted following birth of baby as per woman’s wishes

4. Having to leaving babies in the Special Care Nursery (SCN) after hours

 

At the new SCPUH - All neonatal cots will have the capability of allowing a parent to stay with their baby 24 hours a day.

Currently in the SCN  – recliner chairs at all babies cot bays

Currently in ward – mothers stay as boarders, as beds permit, to enable close proximity to babies

5. Information not given to partner when woman in theatre

 

Planned introduction of caseload midwifery model should assist increased information sharing with partner

Currently – ongoing - discussion at team meetings with staff in birth suite and the ward to ensure partners and support people are kept up to date

6. Ease of patient information sharing (referrals, antenatal visits, child health visits)

 

At the new SCPUH - Development of an electronic pregnancy health record where women , GPs and multidisciplinary hospital staff can access and record visits

Major Trauma

The major trauma consumer workshop identified the following key themes:

  • Social Worker & Trauma Service
  • Communication Processes
  • Inpatient Experience
  • Family/Carer burden
  • Discharge Planning.
Feedback related to these themes is being used in service design documents to account for the needs of trauma patients and their carers, including both clinical, social and psychological requirements.
Sunshine Coast Public University Hospital (SCPUH) Design Development (closed August 2013)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) is engaging with consumers and community members for design development of the Sunshine Coast Public University Hospital (SCPUH) at Kawana. The following 'Critical Friends Groups' have been established following the expression of interest process:

  • Overall Hospital Design
  • Mental Health
  • Cancer Care
  • Children’s Care
  • Older Persons Care
  • Maternity services
  • Students.

Participants were involved in three meetings during July - August 2013

Why we consulted

The SCHHS is committed to empowering local communities with a greater say over their local health services by way of community and consumer engagement. Consumer engagement allows us to better plan, design and deliver services that meet the needs of the people who use them. Research shows that involving community members and consumers in decisions around health services contributes to a better system.

Related Information
Closing date EOI closed
Feedback Received Consumers provided a range of feedback on interior and exterior design and practicality, including accessibility of early prototype suites. Consumers also attended presentations on wayfinding and provided feedback.
Outcome Feedback from consumers has been taken into account in the finalisation of the design of suites and wayfinding mechanisms for SCPUH.
SCHHS Strategic Plan 2013 - 2017 (closed February 2013)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) is undertaking an exciting, unique and challenging journey. In the last twenty years Australia has not seen a comparative expansion of service range, complexity and capacity that the development of the $1.8 billion Sunshine Coast Public University Hospital (SCPUH), will deliver to our community.

The SCHHS Strategic Plan 2013 - 2017 provides the essential vision and direction to ensure our local transition toward the international standard health service organisation we aim to be in 2016 is achieved by deliberate and considered initiatives. The Plan is also reflective of Queensland Government priorities and is aligned with the Queensland Health Strategic Plan 2012 - 2016.

Why are we Consulting

If we are to meet the challenges and the expectations rightly placed on us, we must work closely with consumers and the community, as well as with our strategic partners across health and other sectors. Building on and strengthening these partnerships will be fundamental to our success.

Related Information

Strategic Plan 2013 - 2017 at a glance (PDF, 693KB)

 

Feedback Received Strategic Plan feedback (PDF, 103KB)
Outcome Amendments were made to the plan.

The SCHHS Strategic Plan 2013 - 2017 was endorsed for submission to the Department Premier and Cabinet, by the SCHHS Board at the March 2013 board meeting.
SCHHS Consumer and Community Engagement Strategy and Implementation Plan 2013 - 2016 (closed February 2013)
Overview

Sunshine Coast Hospital and Health Service (SCHHS) is committed to engaging with consumers in a respectful and purposeful way and recognises the importance of engaging consumers in the development of strategic documents and activities.

The SCHHS Consumer Engagement Strategy and Implementation Plan 2013 - 2016 (the Strategy) has been developed in accordance with Section 40 of the Hospital and Health Boards Act 2011, and the Health and Hospitals Network and Other Legislations amendment Regulation 2012 (Part 4), which requires that each Hospital and Health Service develop and publish a Consumer Engagement Strategy to promote consultation with health consumers about the provision of health services by the Service.

The Strategy further meets the requirements as outlined in the National Safety and Quality Health Service Standards – Standard 2: Partnering with Consumers. The SCHHS Board and the Executive Leadership Team (ELT) are determined to embrace this opportunity and engage with our communities in an open and respectful process. Our objective is to contribute to the development and support of an informed and empowered community.

The SCHHS Strategic Plan 2013 - 2017 provides the essential vision and direction to ensure our local transition toward the international standard health service organisation we aim to be in 2016 is achieved by deliberate and considered initiatives. The Plan is also reflective of Queensland Government priorities and is aligned with the Queensland Health Strategic Plan 2012 - 2016.

Why are we Consulting

SCHHS is seeking feedback from consumers and community stakeholders to ensure an inclusive approach to the development of the Strategy.

Related Information

SCHHS Consumer Engagement Strategy and Implementation Plan 2013 - 2016 (PDF, 2MB).

Feedback Received SCHHS Consumer Engagement Strategy and Implementation Plan feedback (PDF, 18KB)
Outcome Amendments were made to the plan.

The CaCE Strategy and Implementation Plan was endorsed for implementation by the SCHHS Board at the March 2013 board meeting.
SCHHS Employee Engagement Strategy 2013 - 2016 (closed February 2013)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) is embarking on a ten year journey which will encompass rapid capacity growth, substantial service redesign and major workforce growth and design. This will require changes in the strategy, structure, processes for the SCHHS at an organisational, work unit and individual level.

The planned service developments and change will substantially increase the workforce challenges for the SCHHS. Critical to the success of the journey is the SCHHS ability to engage with the workforce. It is therefore important that the SCHHS proactively address how it will maintain and improve employee engagement in the delivery of the vision, business strategy and operational plans.

The Employee Engagement Strategy identifies the issues, evidence and strategies in order for the SCHHS to maintain and enhance employee engagement at the strategic level.

The SCHHS Employee Engagement Strategy 2013 - 2016 (the Strategy) has been developed in accordance with Section 40 of the Hospital and Health Boards Act 2011, and the Health and Hospitals Network and Other Legislations amendment Regulation 2012 (Part 4), which requires that each Hospital and Health Service develop and publish a Clinician Engagement Strategy to promote consultation with health professionals working in the service.

The SCHHS Strategy expands on the requirements of the legislation by developing an engagement strategy for all employees. The Strategy is designed to ensure local employees have a voice in the planning, implementation and review of services in the SCHHS.

Why are we Consulting

SCHHS recognises that people who directly work in health services are best placed to identify proposed improvements to service delivery and patient outcomes.

Feedback Received The Strategy was developed with significant input from employees through several focus groups. As a result, there was no further feedback received during the formal consultation process.
Outcome The Employee Engagement Strategy was endorsed for implementation by the SCHHS Board at the March 2013 board meeting.
SCHHS Health Service Plan 2012 - 2022 and outlook to 26/27 (closed February 2013)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) Health Service Plan 2012 - 2022 (HSP) has been developed through consultation and engagement with consumers, our staff and the wider community. The HSP provides information on:

  • How the SCHHS communities’ health needs are likely to change over the next 10 years and beyond.
  • The HHS responses to meeting these needs
  • Service priorities between 2012 and 2016/17.

A key part of the HSP for addressing the SCHHS health needs is commissioning the Sunshine Coast Public University Hospital (SCPUH) in 2016/17. SCPUH will open with approximately 450 beds and be fully operational in 2021/22 with 738 beds. SCPUH will enable residents to access highly complex care in most specialities on the Sunshine Coast rather than having to travel to Brisbane.

This is the first comprehensive HSP for the communities covered by the SCHHS for over a decade. It is a key directional plan that supports and enables our Strategic Plan 2013 - 2017.

The HSP is presented in a way that ensures its usability within the SCHHS as well as broadly with the community. Each specialty detailed includes a summary of current service provision as well as the planned staged development over the period of the HSP.

Health Service Planning is a continual process so this plan will be subject to ongoing review and refinement to ensure it remains relevant and accurately reflects planned health service development.
Why are we Consulting

The SCHHS is seeking feedback from consumers and community stakeholders to ensure an inclusive approach to the development of the HSP.

Related Information

SCHHS Health Service Plan 2012 - 2022 and outlook to 26/27 (PDF, 1.2MB)

Feedback Received Health Service Plan feedback (PDF, 121KB)
Outcome

Amendments were made to the plan.

The HSP was endorsed for implementation by the SCHHS Board at the March 2013 board meeting.

Strategic Plan 2016-2020 (closed March 2016)
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) is undertaking an exciting, unique and challenging journey. In the past twenty years Australia has not seen a comparative expansion of service range, complexity and capacity that the development of the $1.8 billion Sunshine Coast University Hospital (SCUH), will deliver to our communities.

The SCHHS Strategic Plan 2016–2020 provides the essential vision and direction to ensure our local transition toward the internationally recognised health service we aim to be in 2020 is achieved. The plan is also reflective of Queensland Government priorities and is aligned with the Queensland Department of Health Strategic Plan 2014-2018.

Why are we Consulting

If we are to meet the challenges and the expectations rightly placed on us, we must work closely with consumers and the community, as well as with our strategic partners across health and other sectors. Building on and strengthening these partnerships will be fundamental to our success.

Related information Draft Strategic Plan 2016-2020 (PDF, 840KB)
Feedback received TBC
Outcome TBC


Please contact the Principal Engagement Officer on SC-engagement@health.qld.gov.au or (07) 5470 5822 if you would like to discuss any of the consultations.

Last updated: 5 June 2019