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Caloundra Rehabilitation Assessment unit
Overview

The Caloundra Rehabilitation and Assessment Unit (RAU) is consulting with patients, family and carers as part of a process to improve the quality of the service.

The RAU is using multiple mechanisms to do this:

  • Working with a RAU-specific consumer group, RAU Consumers
  • Collecting quantitative data from consumers using patient experience trackers
  • Gaining qualitative data from consumers through surveys
  • Discussing the feedback and suggesting improvements in focus groups with consumers and carers.
Why are we Consulting

The RAU is undertaking a quality improvement program and engaging with past and current patients, family and carers is important to make sure the right changes are made.

Closing date Models of Care consumer engagement will be an ongoing process.
How to get involved

Involvement is restricted to patients, family and carers who have previously experienced, or are currently experiencing, the RAU service.

If you have experience of the Sunshine Coast Hospital and Health Service (SCHHS) and would be interested in providing feedback through activities such as surveys and workshops, please get involved.
Maternity Services Consumer Group
Overview

Sunshine Coast Hospital and Health Service Maternity Services has formed a consumer group which meets with senior clinicians. It met for the first time in November 2015 and will continue to meet regularly.

Why we are consulting

The SCHHS is committed to empowering local communities with a greater say over their local health services by way of community and consumer engagement. Consumer engagement allows us to better plan, design and deliver services that meet the needs of the people who use them. Research shows that involving community members and consumers in decisions around health services contributes to a better system.

Closing date

The maternity consumer group does not have a closing date.

How to get involved

The maternity consumer group does not have a fixed membership, meaning new members are welcome to join. Contact our Senior Engagement Officer via SC-engagement@health.qld.gov.au or call 5470 5822 for further information.

If you have experience of the SCHHS maternity services and would like to be involved please get involved.
Patient Experience Trackers
Overview

The Sunshine Coast Hospital and Health Service (SCHHS) undertook a successful pilot of Patient Experience Trackers (PETs) in 2015 and has decided to continue to use them within various services in 2016.

PETs are handheld devices with simple five question surveys that patients, families and carers use to provide fast anonymous feedback on their health service experience. PETs do not collect confidential data and transmit the survey responses via a mobile phone network to a centralised resource that collates and presents summary reports of the data.

Why we are consulting

We are using PETs to find out what patients think of their experience of our services so we can work out areas for improvement.

Closing date
Different services will use PETs at different times throughout 2016.
How to get involved If you attend a SCHHS service keep an eye out for a PET and take the opportunity to provide anonymous feedback on your experience. It will help us improve our service.
Patient Publication Review Meeting
Overview

The Consumer Engagement Team has formed a consumer group which meets monthly to review patient publications. The publications may be in the form of a strategy document, fact sheet, brochure, instructions and/or other forms.

Why we are consulting

The SCHHS is committed to empowering local communities with a greater say over their local health services by way of community and consumer engagement. Consumer engagement allows us to better plan, design and deliver services that meet the needs of the people who use them. Research shows that involving community members and consumers in decisions around health services contributes to a better system.

Closing date

This is on-going.

How to get involved

The Patient Publication Review Meeting does not have a fixed membership, meaning new members are welcome to join. Contact our Consumer Engagement Team via SC-engagement@health.qld.gov.au or call 5470 5822 for further information.

If you have an interest in health literacy and health service publications, please get involved.




Please contact the Principal Engagement Officer on SC-engagement@health.qld.gov.au or (07) 5470 5822 if you would like to discuss any of the consultations.

Last updated: 13 November 2017