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In 2015 consumers and carers were asked to share their experience about the service they received from the Sunshine Coast Mental Health & Addiction Service. This survey - Your Experience of Service (YES) is an annual consumer and carer experience of care survey collected within Queensland's public mental health services. YES is a quality improvement initiative that supports the National Safety and Quality Health Service (NSQHS) Standards. Accreditation against the NSQHS Standards provides a marker for safe and good quality health care and is considered essential to improving the safety and quality of care for our consumers.

2015 YES Results indicated that:

  • Consumers that received inpatient services felt safe using the service and had opportunities to involve families and carers in their treatment
  • Consumers that received care coordination in the community reported that staff showed respect for how they were feeling and that their opinions about the involvement of family or friends in their care were respected.
  • Staff worked as a team in a consumer’s care and treatment

2015 YES Results indicated areas of improvement are:

  • Consumers reported wanting more information about the service
  • Greater access to peer support workforce to assist their recovery
  • Targeted programs that positively influence a consumer manage their day to day life

The Sunshine Coast Mental Health and Addiction Services appreciate feedback about your experience with our team. This helps us to ensure that the best possible care is provided to our consumers and carers. If you would like to discuss a compliment, concern or suggestion please contact us and ask to speak to the Team Leader where your care is being provided. Click here for contact details of all teams.

Alternatively you can submit a compliment, offer a suggestion for improving our service or advise us about any concerns / complaints you may have by completing our consumer feedback form.


Last updated: 27 July 2016

Mental Health and Addiction Services


Mental Health and Addiction Services
Sunshine Coast University Hospital
6 Doherty Street, Birtinya 4575

Phone: (07) 5202 2217
Fax:
(07) 5202 2022

Mental Health Access - Referrals


Acute Care Team
60 Dalton Drive, Maroochydore QLD 4558
Phone: 1300 MH CALL
1300 64 22 55
Fax: (07) 5202 9871

Child and Youth Mental Health Service
Phone: (07) 5202 9500
Fax: (07) 5202 9501

GP Referrals

Addiction Services Referrals


Addiction Services Nambour
Centenary Square  Currie St, Nambour QLD 4560
Phone: (07) 5319 4899
Fax: (07) 5319 4883
GP Referrals

Additional contacts


Nambour General Hospital Hospital Rd, Nambour QLD 4560
(Located on Lower Ground Floor - near the blue lifts)

  • Nambour Acute Adult Inpatient Unit
    Phone: (07) 5470 6786

Visiting Hours: Daily from 10:00am - 8:00pm

Sunshine Coast University Hospital 
Sunshine Coast University Hospital
6 Doherty Street, Birtinya 4575

  • Mental Health Main Reception
    Phone: (07) 5202 2266
  • Acute Adolescent Inpatient Unit
    Phone: (07) 5202 3277
  • Acute Adult Inpatient Unit
    Phone: (07) 5202 3255
  • Acute Older Persons Inpatient Unit
    Phone: (07) 5202 3266

Staff are available 24 hours a day, 7 days a week
Visiting Hours: from 11.00am - 12.30pm and 2.30pm - 8.00pm

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