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Rights and Responsibilities

Healthcare rights

While accessing Mental Health and Addiction Services the following rights for patients and consumers apply:

  • To be treated with respect, dignity and consideration for your privacy, religion and cultural background
  • To be informed about services, treatment and options in a clear and open manner
  • To participate in decisions about your health care

The Australian Charter of Healthcare Rights was developed to identify the rights of patients and consumers when seeking or receiving healthcare services.


The service has a commitment to respecting consumers’ rights to privacy, dignity and confidentiality. We are also committed to individual social wellbeing and safety. It is fundamental to a consumer centred approach, that information is shared as often as possible between clinicians, consumers and those involved in helping a person’s recovery.

Mental Health Act

A range of factsheets are available to help consumers understand the Mental Health Act 2000. 

The new Mental Health Act 2016 will commence in March 2017.

Mental Health and Addiction Service delivery responsibilities

The National Safety and Quality Health Service (NSQHS) Standards were developed by the Commission to drive the implementation of safety and quality systems and improve the quality of health care in Australia. The 10 NSQHS Standards provide a nationally consistent statement about the level of care consumers can expect from health service organisations.

The Sunshine Coast Mental Health and Addiction Service additionally ensure that clinical service delivery is in line with the National Standards for Mental Health Services 2010.

Our multidisciplinary teams come from a variety of clinical backgrounds including; psychiatry, mental health nursing, psychology, social work, speech pathology and occupational therapy. We pride ourselves in ensuring excellence in health care and that registration is maintained with the Australian Health Practitioner Regulation Agency (AHPRA)

Last updated: 27 July 2016

Mental Health and Addiction Services

Mental Health and Addiction Services
Sunshine Coast University Hospital
6 Doherty Street, Birtinya 4575

Phone: (07) 5202 2217
(07) 5202 2022

Mental Health Access - Referrals

Acute Care Team
60 Dalton Drive, Maroochydore QLD 4558
Phone: 1300 MH CALL
1300 64 22 55
Fax: (07) 5202 9871

Child and Youth Mental Health Service
Phone: (07) 5202 9500
Fax: (07) 5202 9501

GP Referrals

Addiction Services Referrals

Addiction Services Nambour
Centenary Square  Currie St, Nambour QLD 4560
Phone: (07) 5319 4899
Fax: (07) 5319 4883
GP Referrals

Additional contacts

Nambour General Hospital Hospital Rd, Nambour QLD 4560
(Located on Lower Ground Floor - near the blue lifts)

  • Nambour Acute Adult Inpatient Unit
    Phone: (07) 5470 6786

Visiting Hours: Daily from 10:00am - 8:00pm

Sunshine Coast University Hospital 
Sunshine Coast University Hospital
6 Doherty Street, Birtinya 4575

  • Mental Health Main Reception
    Phone: (07) 5202 2266
  • Acute Adolescent Inpatient Unit
    Phone: (07) 5202 3277
  • Acute Adult Inpatient Unit
    Phone: (07) 5202 3255
  • Acute Older Persons Inpatient Unit
    Phone: (07) 5202 3266

Staff are available 24 hours a day, 7 days a week
Visiting Hours: from 11.00am - 12.30pm and 2.30pm - 8.00pm

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