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Rights and Responsibilities

Healthcare rights

While accessing Mental Health and Addiction Services the following rights for patients and consumers apply:

  • To be treated with respect, dignity and consideration for your privacy, religion and cultural background
  • To be informed about services, treatment and options in a clear and open manner
  • To participate in decisions about your health care

The Australian Charter of Healthcare Rights was developed to identify the rights of patients and consumers when seeking or receiving healthcare services.

Confidentiality

The service has a commitment to respecting consumers’ rights to privacy, dignity and confidentiality. We are also committed to individual social wellbeing and safety. It is fundamental to a consumer centred approach, that information is shared as often as possible between clinicians, consumers and those involved in helping a person’s recovery.

Mental Health Act

A range of factsheets are available to help consumers understand the Mental Health Act 2000. 

The new Mental Health Act 2016 will commence in March 2017.

Mental Health and Addiction Service delivery responsibilities

The National Safety and Quality Health Service (NSQHS) Standards were developed by the Commission to drive the implementation of safety and quality systems and improve the quality of health care in Australia. The 10 NSQHS Standards provide a nationally consistent statement about the level of care consumers can expect from health service organisations.

The Sunshine Coast Mental Health and Addiction Service additionally ensure that clinical service delivery is in line with the National Standards for Mental Health Services 2010.

Our multidisciplinary teams come from a variety of clinical backgrounds including; psychiatry, mental health nursing, psychology, social work, speech pathology and occupational therapy. We pride ourselves in ensuring excellence in health care and that registration is maintained with the Australian Health Practitioner Regulation Agency (AHPRA)


Last updated: 27 July 2016

Contact

Mental Health and Specialised Services

  • Sunshine Coast University Hospital
    6 Doherty Street, Birtinya 4575
  • Phone: (07) 5202 2217
  • Fax: (07) 5202 2022

Mental Health Access - Referrals

Acute Care Team
  • 60 Dalton Drive, Maroochydore QLD 4558
  • Phone: 1300 MH CALL 1300 64 22 55
  • Fax: (07) 5202 9890
Child and Youth Mental Health Service
  • Phone: (07) 5202 9500
  • Fax: (07) 5202 9501

GP Referrals

Addiction Services Referrals

Addiction Services Nambour
  • Centenary Square, Currie St, Nambour QLD 4560
  • Phone: (07) 5319 4899
  • Fax: (07) 5319 4883

GP Referrals

Show all

  • Nambour General Hospital Hospital Rd, Nambour QLD 4560
    (Located on Lower Ground Floor - near the blue lifts)

    • Nambour Acute Adult Inpatient Unit: (07) 5470 6786

    Visiting Hours: Daily from 10:00am - 8:00pm


    Sunshine Coast University Hospital 
    Sunshine Coast University Hospital
    6 Doherty Street, Birtinya 4575

    • Mental Health Main Reception: (07) 5202 2266
    • Acute Adolescent Inpatient Unit: (07) 5202 3277
    • Acute Adult Inpatient Unit: (07) 5202 3255
    • Acute Older Persons Inpatient Unit: (07) 5202 3266

    Staff are available 24 hours a day, 7 days a week
    Visiting Hours: from 11.00am - 12.30pm and 2.30pm - 8.00pm

Additional contacts

Nambour General Hospital Hospital Rd, Nambour QLD 4560
(Located on Lower Ground Floor - near the blue lifts)

  • Nambour Acute Adult Inpatient Unit: (07) 5470 6786

Visiting Hours: Daily from 10:00am - 8:00pm


Sunshine Coast University Hospital 
Sunshine Coast University Hospital
6 Doherty Street, Birtinya 4575

  • Mental Health Main Reception: (07) 5202 2266
  • Acute Adolescent Inpatient Unit: (07) 5202 3277
  • Acute Adult Inpatient Unit: (07) 5202 3255
  • Acute Older Persons Inpatient Unit: (07) 5202 3266

Staff are available 24 hours a day, 7 days a week
Visiting Hours: from 11.00am - 12.30pm and 2.30pm - 8.00pm