Rights and Responsibilities
While accessing Mental Health and Addiction Services the following rights for patients and consumers apply:
- To be treated with respect, dignity and consideration for your privacy, religion and cultural background
- To be informed about services, treatment and options in a clear and open manner
- To participate in decisions about your health care
The Australian Charter of Healthcare Rights was developed to identify the rights of patients and consumers when seeking or receiving healthcare services.
The service has a commitment to respecting consumers’ rights to privacy, dignity and confidentiality. We are also committed to individual social wellbeing and safety. It is fundamental to a consumer centred approach, that information is shared as often as possible between clinicians, consumers and those involved in helping a person’s recovery.
Mental Health Act
A range of factsheets are available to help consumers understand the Mental Health Act 2000.
The new Mental Health Act 2016 will commence in March 2017.
Mental Health and Addiction Service delivery responsibilities
The National Safety and Quality Health Service (NSQHS) Standards were developed by the Commission to drive the implementation of safety and quality systems and improve the quality of health care in Australia. The 10 NSQHS Standards provide a nationally consistent statement about the level of care consumers can expect from health service organisations.
The Sunshine Coast Mental Health and Addiction Service additionally ensure that clinical service delivery is in line with the National Standards for Mental Health Services 2010.
Our multidisciplinary teams come from a variety of clinical backgrounds including; psychiatry, mental health nursing, psychology, social work, speech pathology and occupational therapy. We pride ourselves in ensuring excellence in health care and that registration is maintained with the Australian Health Practitioner Regulation Agency (AHPRA).