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Patient access to health records

Your health record is confidential and subject to the confidentiality safeguards in the Hospital and Health Boards Act 2011 (PDF, 1MB).

Health records are the property of the health service and you may apply for access to your own health records under the Administrative Access Scheme.

Application forms

To access a copy of a patient's health record, the patient can obtain forms from:

  • The Clinical Information Access Unit on (07) 5202 3011.
  • The front reception of Sunshine Coast University Hospital, Nambour General Hospital, Maleny Soldiers Memorial Hospital, Caloundra Health Service or Gympie Hospital.

To lodge an application for your own health records

When making an application for access to your health record you need to submit a request in writing to the Clinical Information Access Unit together with evidence of identity.

Please submit proof of your identity (either a photocopy of your driver's license or full birth certificate or passport) certified by a Justice of the Peace or Commissioner of Declaration as a true copy of the original document.

Contacts or complaints about privacy

If you would like more information or would like to make a complaint about privacy please do so using the following details:

Sunshine Coast University Hospital
Clinical Information Access Unit

Post:
Clinical Information Access Unit
Sunshine Coast Hospital and Health Service
PO Box 5340
SCMC QLD 4560

If you are seeking the records in relation to a child or another person, other requirements apply. Please contact the Clinical Information Access Unit on (07) 5202 3011.

Release of information

Some information about access applications:

  • It is important to understand that access to health records is not an automatic right and may be subject to limitations under legislation.
  • Applications processed under the Administrative Access Scheme are processed within 15 working days from receipt of a valid application.
  • In some cases information cannot be released under the Administrative Access Scheme and may be referred for a decision under the Information Privacy Act. Staff at the Clinical Information Access Unit will contact you.

If you require any further information please contact the Clinical Information Access Unit on (07) 5202 3011 or go to how do I access information.

Clinical Information Access Unit:
The Manager
Clinical Information Access Unit
Sunshine Coast Hospital and Health Service
PO Box 5340
SCMC QLD 4560

Email: SCHHS_CIA@health.qld.gov.au

Phone: (07) 5202 3011
Fax: (07) 5202 3419

Last updated: 20 September 2017