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Reporting compliments and complaints

Compliments

The Sunshine Coast Hospital and Health Service (SCHHS) welcomes compliments from patients, families, clinicians, researchers and other institutions on the conduct and outcomes from the research undertaken in, or in collaboration with the SCHHS.  

Complaints

The Australian Code for the Responsible Conduct of Research provides guidelines to institutions for managing research complaints. The SCHHS takes all complaints by patients, families, clinicians, researchers and other institutions seriously. Complaints may be received about researchers (who are conducting a project) or about the research project.

Reporting a Compliment or Complaint

Any research participant (or their family) wishing to give a compliment or make a complaint about a research project that is conducted through the SCHHS may contact either of the following:

Patient Liaison Office:Research Governance Office:
The Patient Liaison Officer
Patient Safety and Quality Unit
Nambour General Hospital
PO Box 547
Nambour Qld 4560
Phone: (07) 5470 5085 / 5470 6206
Email: SC-Patient-Safety-&-Quality-Unit@health.qld.gov.au
Research Governance Officer
Sunshine Coast University Hospital
PO Box 5340
Sunshine Coast MC Qld 4560
Phone: (07) 5202 2991
Email: SC-Research-Governance@health.qld.gov.au

Or the Principal Investigator or contact person as detailed on the Participant Information Sheet.

For more information about giving a compliment or making a complaint, visit the SCHHS “Giving a compliment or making a complaint” website. All compliments and complaints received will be handled promptly and confidentially.

Research Misconduct

Section 10 of the Australian Code for the Responsible Conduct of Research provides a definition for Research Misconduct. Where anyone suspects that Research Misconduct may have occurred in relation to a research project undertaken in the SCHHS, the initial report should be made to the Research Governance Office (contact details above).

Last updated: 21 September 2017

Contact:

Research Governance Unit:

Administration: (07) 5202 3005

Governance: SC-Research-Governance@health.qld.gov.au

Grants: SC-Research-Grants@health.qld.gov.au

Clinical trials: SC-Clinicaltrials@health.qld.gov.au

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