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Information for suppliers

New: A Supplier Guide (PDF, 3.2MB) is available that covers the minimum requirements for presenting and packaging inbound and outbound goods and equipment for delivery to Health Support Queensland from 1 August 2019.
Important: Suppliers must use the new invoice format and email addresses for invoices to ensure they can be processed.

On 1 August 2019 Queensland Health transitioned to a new business, finance and logistics solution called S/4HANA.

This changed the way Queensland Health interacts with suppliers, including:

  • operational procurement
  • supply chain logistics
  • finance (including processing of invoices).

Key changes from 1 August 2019

Queensland Health has:

  • moved to 17 different ABNs (reflective of our 17 companies) and it is recommended suppliers note the ABN on the purchase order
  • changed the format of purchase order numbers and Queensland Health cost centre numbers
  • introduced format changes for invoices sent to Queensland Health
  • centralised the email addresses for invoices
  • implemented new terms and conditions on purchase orders
  • introduced purchase order numbers only for framework or value orders.

For any further questions about these changes, please email

National product catalogue

Registering with the NPC.

How to register

Purchase orders

Details about changes to the format of purchase orders (POs).

See the changes


Purchase orders will now contain the ABN of the particular Hospital and Health Service or Department of Health purchasing the goods or services.

View the list

Order delivery requirements

Deliveries must meet our specific requirements to ensure stock is processed in an accurate, efficient, cost effective and safe manner.

Find out what is required

Delivery addresses

Find primary delivery address details for Hospital and Health Service or Department of Health locations.

Search the list

Invoicing for payment

We’ve simplified the way suppliers invoice Queensland Health and how they are managed and monitored.

See the requirements

Questions and answers—supplier briefing sessions

Questions and answers from the briefing sessions we held with key suppliers. Browse the questions and answers

Last updated: 22 November 2021

Support for invoicing

Call 1800 402 478 (9am–3pm Monday to Friday)