The Queensland Health Telehealth Portal provides and easy, safe and secure way to videoconference (VC) with your doctor or health professional from within a web browser on your PC, Laptop or Mac; or through an app on your tablet or smart phone.
Queensland Health has extensive videoconference infrastructure and videoconference units in over 200 facilities around Queensland. Individuals and organisations external to Queensland Health can securely connect to these facilities using their own videoconferencing equipment as long as it meets specific call standards.
A dedicated videoconference unit is available for testing your connection into Queensland Health. Connection details are as follows:
|Call Type||Address or Number|
|IP (H.323 and SIP)||firstname.lastname@example.org or email@example.com|
|ISDN||+61 7 34561835|
Queensland Health videoconference units communicate with each other using international videoconferencing standards. Any videoconference unit or software application outside the Queensland Health network must be capable of one of the following call standards and their subsequent protocols if it’s to successfully communicate with Queensland Health videoconferencing units.
|Call standards:||H.323, H.320, SIP|
|Video protocols:||H.264, H.263, H.261 (minimum video protocol - H.261)|
|Audio protocols:||G.722, G.722.1, G.723.1, G.728, G.729, AAC-LC, AAC-LD, G.711 (minimum audio protocol - G.711)|
|Transmission:||H.225, H.245, H.460|
Example solutions that meet these standards include:
|Standards-based hardware videoconference solutions|
|Cisco/Tandberg||MXP series, C-series, EX series|
|Polycom||HDX series, Group series|
|Lifesize||Icon series, Unity series, Passport series|
|Standards-based software videoconference solutions|
|Cisco/Tandberg||Jabber (Enterprise version and free public version)|
|Polycom||RealPresence Mobile, RealPresence Desktop|
Call quality when using H.323 or SIP is determined by an organisation’s internet download and upload speeds while the number and length of calls are determine by the amount of data an organisation’s internet plan allows for download. Apart from the cost of an organisation’s internet plan there are no other costs involved when making a H.323 or SIP call.
Successful H.323 or SIP calls with Queensland Health videoconference units may involve the opening of certain ports on an organisation’s firewall which should be organised through your local IT staff. The actual ports may vary depending on the make and model of the videoconferencing unit.
Support Services Provided
Queensland Health services provided:
- Point-to-point videoconferencing (two sites in total), one of either H323 (IP), SIP or ISDN
- Multipoint videoconferencing (bridged videoconferences of three sites or more)
- IP and ISDN testing of non Queensland Health sites
- Use of Queensland Health facilities
- Testing facilities
- Conference recording.
For more information on compatible systems and external access please contact the Videoconference Helpdesk and Bookings on 1800 066 888 or email Videoconference@health.qld.gov.au