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External access

The Queensland Health Telehealth Portal provides and easy, safe and secure way to videoconference (VC) with your doctor or health professional from within a web browser on your PC, Laptop or Mac; or through an app on your tablet or smart phone.

Queensland Health has extensive videoconference infrastructure and videoconference units in over 200 facilities around Queensland. Individuals and organisations external to Queensland Health can securely connect to these facilities using their own videoconferencing equipment as long as it meets specific call standards.

A dedicated videoconference unit is available for testing your connection into Queensland Health. Connection details are as follows:

Call TypeAddress or Number
IP (H.323 and SIP) or 111@
ISDN +61 7 34561835

Call standards

Queensland Health videoconference units communicate with each other using international videoconferencing standards. Any videoconference unit or software application outside the Queensland Health network must be capable of one of the following call standards and their subsequent protocols if it’s to successfully communicate with Queensland Health videoconferencing units.

Call standards: H.323, H.320, SIP
Video protocols:                H.264, H.263, H.261 (minimum video protocol - H.261)
Audio protocols: G.722, G.722.1, G.723.1, G.728, G.729, AAC-LC, AAC-LD, G.711 (minimum audio protocol - G.711)
Data:                      H.239
Encryption:            AES-128
Transmission:       H.225, H.245, H.460

Example solutions that meet these standards include:

Standards-based hardware videoconference solutions
Cisco/Tandberg                MXP series, C-series, EX series
Polycom  HDX series, Group series
Lifesize Icon series, Unity series, Passport series
Sony    PCS series
Standards-based software videoconference solutions
Cisco/Tandberg Jabber (Enterprise version and free public version)
Polycom     RealPresence Mobile, RealPresence Desktop
Lifesize UVC ClearSea

Call Quality

Call quality when using H.323 or SIP is determined by an organisation’s internet download and upload speeds while the number and length of calls are determine by the amount of data an organisation’s internet plan allows for download. Apart from the cost of an organisation’s internet plan there are no other costs involved when making a H.323 or SIP call.

Successful H.323 or SIP calls with Queensland Health videoconference units may involve the opening of certain ports on an organisation’s firewall which should be organised through your local IT staff. The actual ports may vary depending on the make and model of the videoconferencing unit.

Support Services Provided

Queensland Health services provided:

  • Point-to-point videoconferencing (two sites in total), one of either H323 (IP), SIP or ISDN
  • Multipoint videoconferencing (bridged videoconferences of three sites or more)
  • IP and ISDN testing of non Queensland Health sites
  • Use of Queensland Health facilities
  • Testing facilities
  • Conference recording.

For more information on compatible systems and external access please contact the Videoconference Helpdesk and Bookings on 1800 066 888 or email

Last updated: 24 November 2016