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How to apply for information

In person

Medical records

Applications made by individuals and agents may be lodged in person (over the counter) at the health service facility where treatment was provided.  

Queensland Police Service personnel

Routine requests should be lodged by email TCHHS-RTI-Privacy@health.qld.gov.au, and promptly forwarded to the Director, Nursing and Midwifery of the facility.

Applications under Right to Information Act 2009 and Information Privacy Act 2009

Information Privacy and Confidentiality Officer
Torres and Cape Hospital and Health Service
Level 9, Citi Central building
46 - 48 Sheridan St
CAIRNS QLD 4870


By email

Certified documents to support an application (e.g. a marriage certificate as evidence of relationship) CANNOT be accepted as scanned attachments to an email.

  • The application and certified supporting documents can be lodged by post, or
  • The application lodged via email indicating that the certified supporting documents have been posted.

TCHHS-RTI-Privacy@health.qld.gov.au

In most cases a valid application will include the email as a cover with documents in pdf (portable document format) as attachments, such as:

  • The application (signed)
  • A letter printed on the firm's letterhead and signed

By post

All request types

Applications lodged by any entity including, individuals, solicitors, insurers, claims managers and WorkCover Queensland.

Information Privacy and Confidentiality Officer
Torres and Cape Hospital and Health Service
PO Box 5607
CAIRNS QLD 4870

Facsimile is not a preferred method

In line with the Queensland Government move to digital service delivery please use email.


Enquiries about making an application

Information Privacy and Confidentiality Officer
Torres and Cape Hospital and Health Service
Level 9, CITI Central building
46 - 48 Sheridan St
Cairns QLD  4870

Post
PO Box 5607
Cairns QLD  4870

Email
TCHHS-RTI-Privacy@health.qld.gov.au

Phone
(07) 4226 5963


Last updated: 9 September 2016