How to apply for information
In person
Medical records
Applications made by individuals and agents may be lodged in person (over the counter) at the health service facility where treatment was provided.
Queensland Police Service personnel
Routine requests should be lodged by email TCHHS-RTI-Privacy@health.qld.gov.au, and promptly forwarded to the Director, Nursing and Midwifery of the facility.
Applications under Right to Information Act 2009 and Information Privacy Act 2009
Information Privacy and Confidentiality Officer
Torres and Cape Hospital and Health Service
Level 4, 139 Grafton Street
CAIRNS QLD 4870
By email
Certified documents to support an application (e.g. a marriage certificate as evidence of relationship) CANNOT be accepted as scanned attachments to an email.
- The application and certified supporting documents can be lodged by post, or
- The application lodged via email indicating that the certified supporting documents have been posted.
TCHHS-RTI-Privacy@health.qld.gov.au
In most cases a valid application will include the email as a cover with documents in pdf (portable document format) as attachments, such as:
- The application (signed)
- A letter printed on the firm's letterhead and signed
By post
All request types
Applications lodged by any entity including, individuals, solicitors, insurers, claims managers and WorkCover Queensland.
Information Privacy and Confidentiality Officer
Torres and Cape Hospital and Health Service
PO Box 5607
CAIRNS QLD 4870
Facsimile is not a preferred method
In line with the Queensland Government move to digital service delivery please use email.
Enquiries about making an application
Information Privacy and Confidentiality Officer
Torres and Cape Hospital and Health Service
Level 4, 139 Grafton Street
Cairns QLD 4870
Post
PO Box 5607
Cairns QLD 4870
Email
TCHHS-RTI-Privacy@health.qld.gov.au
Phone
(07) 4226 5087
