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Consumer and community engagement

Our vision

Torres and Cape Hospital and Health Service (TCHHS) is committed to engaging with consumers and the community in a respectful and purposeful manner that embraces diversity. We will work collaboratively with consumers to provide engagement processes that are appropriate for those involved, the issues at hand and the decisions to be made.

Consumer and community engagement strategy

Consumer and Community Engagement Strategy 2019-2022 (PDF 336 kB) was developed with input from the Consumer Advisory Committee (CAC). Both this strategy and the Clinician Engagement Strategy 2019-2021 (PDF 2151 kB) support the health service to deliver effective, person-centred care to the diverse individuals and the communities we serve.

Consumer Advisory Committee (CAC)

The Consumer Advisory Committee was established in 2017. Visit Consumer Advisory Committee web page and meet the members and learn about the committee's objectives and achievements.

Consumer engagement feedback

We value our community and welcome your, suggestions, ideas and feedback about our service within Torres and Cape Hospital and Health Service.

If you have an idea or suggestion for our health service please complete the online 'We are listening' feedback form and select ‘Consumer engagement idea or issue’ from the feedback and enquiry options list.

Partnering with Consumers

The National Safety and Quality Health Service (NSQHS) Standards provide a nationally consistent statement of the level of care consumers can expect from health service organisations. There are eight standards, which includes Partnering with Consumers.

Related resources

  • Link to Australian Charter of Healthcare rights (NSQHSS)
  • Link to Ryan's Rule web page for details
Last updated: 10 September 2020