Consumer compliments and complaints data
We are committed to listening and responding to consumer complaints. They are a valuable opportunity for us to identify where we could be doing things better.
We are dedicated to working collaboratively to deliver quality services that are safe and responsive. We also welcome and encourage compliments and suggestions from consumers, their family and loved ones who care for them.
Previous years
| Financial year | Compliments | Complaints | Resulted in further action* | No further action required |
|---|---|---|---|---|
| 2020-21 | 135 | 99 | 30 | 69 |
| 2019-20 | 68 | 70 | 7 | 63 |
| 2018-19 | 75 | 47 | 16 | 31 |
* Further action refers to complaints that were accepted and resulted in remedial or improvement action. No further action refers to complaints that were accepted and resolved immediately at the point of service.
Further information
A customer complaint is defined as ‘a complaint about the service or action of a Department, or its staff, by a person who is apparently directly affected by the service or action’.
Find out how to provide feedback to Torres and Cape HHS
This information is for Torres and Cape HHS only. Individual HHSs capture and manage complaints within their own systems and you should contact the relevant HHS directly to access their data.
