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Patient travel

If you live in rural and remote areas, and have to travel more than 50km for specialist medical services that are not available locally, you may be eligible for the Patient Travel Subsidy Scheme (PTSS) to help with your travel costs.

I need to talk to someone about my travel arrangements

You should contact your local health care facility or phone the Patient travel team on (07) 4226 5999 (select Option 1).

Do I need to travel?

Even though the specialist or specialist service you require is not physically provided in your local area, you may be able to access these services without having to travel, through the use of Telehealth.

Telehealth is the use of a TV screen or a computer screen, a small camera and microphone allowing the treating health professional to see and speak to you as if they were doing this in person.

Visit Queensland Health's telehealth support unit - Patient, carers and families site for more information.

Am I eligible for Patient Travel Subsidy Scheme?

To be eligible for PTSS, you must be:

  • a Queensland resident or a patient with no fixed address
  • eligible for Medicare
  • accessing a specialist medical service that is:
    • recommended as medically necessary by your doctor
    • listed under Schedule 1 as an essential specialist medical service
    • not available within 50 kilometres of your nearest public hospital
    • the closest service of its type.

Types of assistance?

PTSS provides subsidies towards the cost of:

  • travel, and
  • accommodation.

However it does not cover all costs

What is not covered?

The PTSS only provides a subsidy towards some travel and accommodation expenses, it does not cover all costs including:

  • transport (e.g. taxi fares) from your residence to your local transport terminal and vice versa
  • transport from the terminal in the town or city to which you are travelling to your accommodation facility or treatment facility
  • transport from your accommodation facility to your treatment facility and vice versa
  • meals and incidental expenses such as telephone calls
  • the GST portion of your expenses when these are booked by you.

Visit Travel assistance: Patient Travel Subsidy Scheme for more information, or contact your local health care facility

Last updated: 5 November 2021