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Release of Information portal

Documents held by the Townsville Hospital and Health Service (THHS) may be accessed through a variety of mechanisms. The most appropriate method of seeking access to information will depend on the type of information you are seeking.

Information held by THHS is commonly accessed through the following avenues:

Administrative access - accessing your health record

Access to a copy of your health record can generally be processed administratively. For details on how to apply for administrative access to health records, please refer to administrative access - health and other records

Publication scheme

Our publication scheme describes and categorises information routinely available. It has been developed to give the community greater access to information held by the Townsville Hospital and Health Service (THHS). For more information, please refer to publication scheme.    

Disclosure log

Our disclosure log provides information in response to non-personal information requests made under the Right to Information Act 2009.

Apply for information

If you are seeking access to information not limited to your own personal information that is not available in our publication scheme, disclosure log or by administrative access schemes you should apply under the Right to Information Act 2009. For information on how to make an application for information, please refer to right to information.   

If you are seeking access to documents limited to your own personal information, for example your own health records, you can apply under the administrative access - health and other records process.

With some exceptions, current and former employees are entitled to access their own employee records through an administrative process. For details on how to apply for administrative access to employee records, please refer to the administrative access - health and other records process.

Privacy and confidentiality

As a health agency, we are bound by statutory obligations contained in the Information Privacy Act 2009, the Right to Information Act 2009 and the Hospital and Health Boards Act 2011 which all require strict adherence to privacy and confidentiality provisions.

For more information, please refer to privacy and confidentiality.  

Are you having trouble with our web page or a document?

If you are experiencing any difficulties with our web page, please let us know.

Contact us

If you have been unable to find what you are looking on our website please contact the Release of Information Unit (07) 4433 1319.  The staff in the Release of Information Unit can assist with advice on how to obtain information via the administrative access scheme, or if a privacy or right to information application or something else is required.

Townsville Hospital and Health Service

Release of Information Unit
Townsville Hospital and Health Service
PO Box 670
Townsville QLD 4810

Office hours:  Monday to Friday, 9am to 4pm (excluding public holidays)

Telephone:  + 61 7 4433 1319 

Email: TSV-TTH-ROI@health.qld.gov.au

Fax:  +61 7 4433 1331

Some of the documents on this site are only available in portable document format (.pdf).  If you are unable to read these documents, please contact us.  We will endeavour to meet all reasonable requests for an alternate hardcopy format of the document.  Please note charges may be incurred.

Last updated: 4 October 2016