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Compliments, complaints and suggestions

The Townsville Hospital and Health Service welcomes your comments and feedback. We take your privacy very seriously and all feedback is treated with the utmost confidentiality. You can also provide feedback anonymously.

As a visitor, patient or consumer of our health service, you may have noticed things that we do well or things that we could improve. If you have, please tell us about them.

Your feedback provides us with an opportunity to continually improve the delivery of the healthcare we provide.

The patient feedback service is committed to providing a quality customer service and provides a responsive, high-quality complaint, suggestion and compliment management service.

If you need an interpreter when providing feedback, please speak with a staff member who can arrange an interpreter for you.

You can provide compliments, complaints and suggestions by:

  • Talking to staff or asking to speak to the manager of the area
  • Completing a Please Tell Us brochure or the online form
  • Write to us at:
    Patient Feedback Service
    Townsville Hospital
    PO Box 670
  • Email the Patient Feedback Service
  • Phone: (07) 4433 1074 to speak with a Patient Feedback Officer (Monday - Friday)

Read more about complaints and compliments about health services

Your compliments are always shared with the staff who provided your care, and positive feedback is appreciated and valued by our staff.

Suggestions for improvement
Suggestions for improving the services we provide are always welcomed. All suggestions will be taken to the appropriate forum for review, discussion and consideration.

Complaints and concerns
As a client of the Townsville Hospital and Health Service, you have the right to make a complaint about services you, or someone you know, received that did not meet your expectations.

In the first instance, discuss your concerns with the staff member that administered your healthcare or the facility manager at the location.

If you are still dissatisfied with the response, you can make a formal complaint with the Please Tell Us brochure which is available at all our facilities and on-line, complete the online form or by contacting the Patient Feedback Service on the contact details above.

All complaints are responded to and any opportunities for improvement identified during this review are addressed and appropriate action taken.

If you have provided your contact details, we will contact you about the matters raised.

Last updated: 17 May 2019