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Information for patients

Welcome to The Townsville Hospital

The Townsville Hospital is the largest tertiary hospital in northern Australia. The hospital provides complex, high-level services across a wide range of specialties including cardiothoracic, neurosurgery, adult and paediatric ICU, general surgery, medicine, radiation and medical oncology, transplant haematology, paediatrics, obstetrics and neonatology to the North Queensland region.

Coming to hospital can be a stressful and daunting experience. The following section has been developed to help you with important information such as what to bring, how to be admitted, where you can buy food and parking information to make your visit as smooth and worry-free as possible.

Getting to The Townsville Hospital – find information on the location of The Townsville Hospital, parking, bus and taxi information as well as travel support services for patients from out of town coming to The Townsville Hospital.

Understanding outpatient and surgical wait times - for information about wait time categories and the journey from outpatient to surgery.

Coming to The Townsville Hospital – for information on choosing the healthcare delivery that is right for you, admission procedures, what to bring if staying in hospital, having a baby, visiting hours and how to contact patients in hospital, hand washing, interpreter services, cultural support and pharmacy.

Important information for patients - for brochures with more information on The Australian Charter of Healthcare Rights, Ryan’s Rule, Pressure Injury Prevention, falls prevention and information for consumers of aged care services, their families, carers and representatives about the Aged Care Quality and Safety Commission.

Hospital maps and floor plans – view floor plans and site maps of The Townsville Hospital.

Facilities and support services at The Townsville Hospital – information about food, retail outlets, ATM locations, patient support and accommodation options.

Compliments, complaints and suggestions – for information on how to lodge a complaint or offer a compliment.

Privacy and right to information – for information about your rights and responsibilities and about accessing your medical record.

Patient consent – for information about informed consent as a fundamental principle of high-quality healthcare.

Discharge from hospital – for information on planned personal discharge, discharging at your own risk and the Day of Discharge Unit.

Last updated: 13 June 2019