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Coming to The Townsville Hospital

Admission

All surgical, medical or maternity patients for admission to the Townsville Hospital should present to the Central Admissions area located in the front foyer at the main entrance to the hospital, before proceeding to the relevant departments.

Women in labour should proceed directly to the Birthing Suite where the admission process will be undertaken.  Patients for the Hyperbaric, Renal or Oncology Units are requested to present at the relevant unit for admission.  If you are unsure of where to go, visit Central Admissions in the foyer of The Townsville Hospital or see the floor maps.

Patients seeking emergency treatment should go directly to the Emergency Department where they will be triaged and seen as soon as possible.  In life-threatenging situations please call 000. 

Inpatients: What to bring

Patients from The Townsville Hospital should pack the following items for hospital: admission advice, completed admission form, night attire (you may bring your own or use a gown provided by the hospital - we advise you to label your belongings with your name.) dressing gown and slippers, toiletries, a small amount of money for personal needs such as taxi fare home or a phone card, any prescription medicine, x-rays, Medicare card, pension card, health care card and name and contact number for your next of kin.

Maternity Patients should bring the following:

  • 2 - 3 growsuits or clothes for baby to wear in hospital
  • 2 - 3 bunny rugs 
  • One packet of baby wipes and one bottle of bathing solution/soap
  • One packet of disposable nappies (nappies for 2 - 3 days)
  • One set of clothes for baby to go home in.
  • Nightwear for mother and casual clothes for daywear
  • Underwear, footwear and toiletries
  • Four packets of maternity sanitary pads (these are no longer supplied by the Hospital)

Parents choosing to bottle feed their baby must provide their own formula and bottles.  Sterilising equipment is available.

We also encourage mothers to dress in casual clothes during their stay with us.

Personal belongings:

A bedside locker is situated next to each bed for your personal belongings; however we strongly recommend that you do not bring any valuables to hospital, especially money (except for a small amount of change with which to purchase newspapers, toiletries, taxi fare upon discharge).

While you can be assured that our staff will take every care, the hospital cannot accept responsibility for loss or damage to any property you keep at your bedside.

Visiting Hours:

The visiting hours for all THHS units is 8 am to 8 pm. We welcome the families and carers of our patients as an important source of support, and as an extension of the healthcare team. 

THHS introduced more flexible visiting in July 2015 as part of our Person Centred Care initiative, after feedback from patients and families indicated their preference for a change to visiting practices. This was successfully trialled for six months, and is now a permanent feature at THHS. We understand the importance of visitors to our patients, and we also recognise that families and carers have other obligations that can be difficult to manage when a loved one is requiring inpatient care.

We do ask you to remember during visiting that many of our patients require rest for their recovery, so please be mindful of this when visiting. Some ward areas may also have rest times established, when the lights are dimmed and visitors are asked to keep noise to a minimum. Patients may request no visitors at times, and this will be respected.

Many complex processes and procedures happen during healthcare. There may be times when you are asked to leave the area for short periods as a result of this care being provided to our patients. If you are unsure about the best time for visiting, we encourage you to talk directly to staff on the ward.

If you would like to comment further on visiting practices at THHS please send the Person Centred Care unit an email at THHSPersonCentredCare@health.qld.gov.au

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Last updated: 6 October 2016