Privacy and right to information
We take your privacy seriously. No record of your complaint will be attached to your medical record. All complaints are treated with the utmost confidentiality. In line with principles of natural justice, the persons complained about have the right to be informed and are given the opportunity to respond.
If you are making a complaint on behalf of a friend or relative, we may need to contact that person for permission.
Brochure – Privacy and access to your medical records