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Townsville Hospital Facilities and Supporting Services

The Townsville Hospital provides a range of hospital facilities and supporting services.

Retail Facilities

A cafeteria for the public and staff is located on the ground floor in the foyer.  An ATM is located adjacent to the main foyer. A small shopping centre is located at the helipad end of the hospital building. This centre houses Pain Management clinic, Red Cross Blood Bank, General Practice Clinic, Government Medical Office, bakery, newsagency,  cafe's, florist, Subway and a private dental surgery.

Transport ....


A taxi rank is located at the front of the main building near the front entrance. To call a taxi phone 131008.


Sunbus provides a regular bus service to the hospital, with buses travelling from Stockland to the hospital about every 30 minutes. A bus stop is located near the main entrance of the hospital.

Sunbus timetable for download

Parking - Car - bicycle - motor bike

Concessional public car parking fact-sheet (PDF, 44 KB)

Dedicated public parking

Parking at The Townsville Hospital (PDF, 222 KB)

Patient Support Accommodation

Leukaemia Foundation (Queensland Freemasons Village)  |  Australian Red Cross North Queensland Regional Centre
Ronald McDonald House |  Pastoral Care | Townsville Social Work Department Accommodation resource |

Queensland Freemasons Village

100 Angus Smith Drive, Douglas QLD 4814.

Queensland Freemasons Village is a 10-unit complex built amid landscaped gardens adjacent to The Townsville Hospital. Within the centre, covered walkways provide easy access to the comfortable two-bedroom, fully self-contained units. Located at ground level with private courtyards, are six units, while the remaining four units are located upstairs wit large balconies. The Village is also equipped with a children's playground, a gym and spa, auditorium, and a car park.  Residents have full access to the common room with tea/coffee making facilities, TV, library and board games.  The room opens onto a barbeque area. Caring support staff meet the needs of patients and their families.


Patients and their families and carers can stay at Leukaemia Foundation's accommodation at no cost.  In some cases it may be possible for the Foundation to receive financial assistance from the government un the Patient Transit Subsidy Scheme, or a similar scheme. These schemes also may assist patients with their travel costs to and from Townsville.

Support Services provided by the Leukaemia Foundation

  • Education
  • Counselling
  • Financial and Practical Assistance
  • Centrelink Services
  • Children's Special Needs
  • Taking Control
  • Who Cares? Caring for the Carer
  • Look Good....Feel Better
  • TISH - Thankfully I'm still here
  • Support groups
  • Grief Counselling
  • Living well with grief

For further information and/or to book accommodation in Townsville, please call Telephone +61 7 4727 8000 or Fax: +61 7 4755 0046 or email

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Australian Red Cross

100 Angus Smith Drive, Douglas Qld 4814.
Telephone: +61 7 4759 6111.

Bookings are essential due to our continual full capacity. All bookings are to be made in advance from this office during business hours only. Reception is open during the hours of:

  • 9.00am to 4.00pm Monday to Friday
  • 9.00am to 1.00pm Saturday

Accommodation at this Centre consists of a low set, concrete block building with disability access, located on the grounds of the Townsville Hospital.

Each bedroom is equipped with a fan and air conditioner, two single beds, and trundle beds are also available. All of our rooms have an ensuite, except for four rooms which have a bathroom between two rooms.

Room allocation is dependent on availability.

Shared facilities are available for use by all guests staying at the Centre, which includes a lounge room, kitchen, dining room and laundry.

All linen is provided, however, food and beverages are to be provided by the guest at their own expense.

Parking is available on site, outside the front of the building.


Contact the RedCross for the current tarrif. Children and family rates are also available.

Payment of accommodation is the responsibility of the guest.

If accommodation costs are approved under the Patient Travel Subsidy Scheme by the originating hospital, a confirmation notice is to be received from the originating hospital, as well as a signed “Section D” form from the guest prior to check out.

Where PTS coverage has not been authorised, the guest will be required to pay for their accommodation, and seek reimbursement from the originating hospital.


All persons staying at this Centre are required to demonstrate a need to access health services or attend another person who is accessing health services.

This Centre is not a medical facility, and staff are not trained in patient management. It is therefore necessary for guests to be capable of independent self-care or to be accompanied by a carer / escort. This requirement also applies to a person who is confused or disoriented.

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Ronald McDonald House

100 Angus Smith Drive, Douglas 4814
Telephone: 0747755600
Fax: 0747755600
Email Address:

What is a Ronald McDonald House?

Ronald McDonald House provides accommodation for families of seriously ill children. The House is a community living facility with well equipped common areas including a modern kitchen, coin operated laundry, and children’s play room, lounge room and a well stocked library. Games, videos and DVD’s are available on request.

Who can stay?

We open our doors to any family whose child or baby is undergoing medical treatment at the Townsville Hospital. Ronald McDonald House gives families the opportunity to stay together as a unit to support their sick child and also offer parents/guardians the chance to draw hope, compassion and comfort from other families in similar situations.

How much does it cost?

There is no means test for families to stay at Ronald McDonald Houses. Through the Queensland Government Patient Transfer Subsidy Scheme, parents/guardians may qualify for and accommodation subsidy whilst staying at Ronald McDonald House and should their local hospital for details.

What facilities are provided?

There are twelve units, ten motel type units and two fully self contained units. All units are fully air-conditioned, with a patio and have an ensuite`. Guests are provided with linen, a television set and ample cupboard space. Cots, baby baths, and extra items are provided on request. A 24 hour on site staff presence is provided for the safety of guests and to attend to any after hour’s guest needs.

The House is surrounded by a large lawn where children can run around as well as play on the play equipment. B.B.Q facilities are also available.

What do you need to bring?

Very little… everything from towels to sheets is provided. The only thing you will need to organise is food, which can be purchased from nearby shopping centres. Volunteers are also available to assist families with their shopping needs.

How can you arrange a stay at the House?

Accommodation can be arranged in three ways:

1. By referral from your local hospital
2. By referral from the Townsville Hospital
3. By booking direct: Phone 07 4775 5600, fax 07 4775 5700 or email

Reception hours are 8.30am to 4.30pm from Monday to Friday and 10am to 2pm on weekends.

If you are ineligible for the Queensland Government PTS Scheme a nominal accommodation charge will apply to stay at the House. Please contact your local Hospital or the House directly for further information.

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Pastoral Care

The pastoral Care team consists of representatives from various religious groups from around Townsville and Thuringowa. Pastoral Care workers visit patients and/or their families who are in need of advice, guidance or support. The Pastoral Care team will help and support anyone, regardless of their beliefs.

Pastoral Care representatives provide an on-call service, 24 hours a day, 7 days week. they are available to provide assistance and support to you whenever you need it.

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Last updated: 17 September 2018