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Facilities and support services at The Townsville Hospital

Food outlets
The hospital cafĂ©, Supernatural, is located at the main entrance of the hospital building and is open daily from 6.00am-5.30pm weekdays and 7am-3pm weekends, offering visitors a selection of food and beverages. There are also a range of other food outlets operating the Medilink Retail Centre including Subway, Miss Sushi, Zambrero, Brumby’s, The Beet Bar and Therapy Cafe.

Retail facilities
A florist and newsagent are located at the Medilink Retail Centre.  A supermarket and pharmacy are located on the James Cook University campus close by.

Automated teller machine (ATM)
ATMs are located on the ground floor of the main hospital building and beside the newsagent at the Medilink Retail Centre.

Pastoral care
The pastoral care team consists of representatives from various religious groups from around Townsville. Pastoral care workers visit patients and/or their families who need advice, guidance or support. The pastoral care team will help and support anyone, regardless of their beliefs. Pastoral care representatives provide an on-call service, 24-hours a day, seven days a week. They are available to provide assistance and support to you whenever you need it.

Patient support accommodation

[+] Australian Red Cross

100 Angus Smith Drive, Douglas QLD 4814
Phone: (07) 4759 6111
Fax: (07) 4759 6161

Bookings are essential. All bookings are to be made in advance from this office during business hours only. Reception is open during the hours of:

  • 7am-7pm (Monday - Friday)
  • 4-7pm for check in (Saturday and Sunday)
  • 7-9am for check out (Saturday and Sunday)

Accommodation at this centre consists of a low-set building with disability access, located on the grounds of The Townsville Hospital.

Each bedroom is equipped with a fan and air-conditioner, two single beds, and trundle beds are also available. All rooms have an ensuite, except for four rooms which have a bathroom between two rooms.

Room allocation is dependent on availability.

Shared facilities are available for use by all guests staying at the centre, which includes a lounge room, kitchen, dining room and laundry.

All linen is provided; however, food and beverages are the responsibility of the guest.

Parking is available on site, outside the front of the building.

How much does it cost?
Contact the Red Cross for the current costs. Children and family rates are also available.

Payment of accommodation is the responsibility of the guest.

If accommodation costs are approved under the Patient Travel Subsidy Scheme by the originating hospital, a confirmation notice is to be received from the originating hospital as well as a signed “Section D” form from the guest prior to check out.

Where Patient Travel Subsidy Scheme coverage has not been authorised, the guest will be required to pay for their accommodation, and seek reimbursement from the originating hospital.

All persons staying at this centre are required to demonstrate a need to access health services or attend another person who is accessing health services.

This centre is not a medical facility, and staff are not trained in patient management. It is, therefore, necessary for guests to be capable of independent self-care or to be accompanied by a carer or escort. This requirement also applies to a person who is confused or disoriented.

[+] Leukaemia Foundation (Queensland Freemasons Village)

100 Angus Smith Drive, Douglas QLD 4814
Phone: (07) 4727 8000
Fax: (07) 4755 0046

Queensland Freemasons Village is a 10-unit complex built amid landscaped gardens adjacent to The Townsville Hospital. Within the centre, covered walkways provide easy access to the comfortable two-bedroom, fully self-contained units. Located at ground level with private courtyards, are six units, while the remaining four units are located upstairs with large balconies. The Village is also equipped with a children's playground, a gym and spa, auditorium, and a car park.  Residents have full access to the common room with tea/coffee making facilities, TV, library and board games.  The room opens onto a barbeque area. Caring support staff meet the needs of patients and their families.

How much does it cost?
Patients and their families and carers can stay at Leukaemia Foundation's accommodation at no cost.  In some cases, it may be possible for the Foundation to receive financial assistance from the government under the Patient Transit Subsidy Scheme, or a similar scheme. These schemes also may assist patients with their travel costs to and from Townsville.

Support Services provided by the Leukaemia Foundation:

  • Education
  • Counselling
  • Financial and practical assistance
  • Centrelink services
  • Children's special needs
  • Taking control
  • Who cares? Caring for the carer
  • Look good... Feel better
  • TISH - Thankfully I'm still here
  • Support groups
  • Grief counselling
  • Living well with grief

[+] Ronald McDonald House

100 Angus Smith Drive, Douglas QLD 4814
Phone: (07) 4775 5600
Fax: (07) 4775 5700

What is a Ronald McDonald House?
Ronald McDonald House provides accommodation for families of seriously ill children. The House is a community living facility with well-equipped common areas including a modern kitchen, coin-operated laundry, and children’s play room, lounge room and a well-stocked library. Games, videos and DVDs are available on request.

Who can stay?
We open our doors to any family whose child or baby is undergoing medical treatment at The Townsville Hospital. Ronald McDonald House gives families the opportunity to stay together as a unit to support their sick child and also offer parents/guardians the chance to draw hope, compassion and comfort from other families in similar situations.

How much does it cost?
There is no means test for families to stay at Ronald McDonald House. Through the Queensland Government Patient Transfer Subsidy Scheme, parents/guardians may qualify for an accommodation subsidy while staying at Ronald McDonald House and should contact their local hospital for details.

What facilities are provided?
There are 12 units, 10 motel-type units and two fully self-contained units. All units are fully air-conditioned, with a patio and ensuite. Guests are provided with linen, television and ample cupboard space. Cots, baby baths, and extra items are provided on request. A 24-hour on-site staff presence is provided for the safety of guests and to attend to any after-hours guest needs.

The House is surrounded by a large lawn where children can run around as well as play on the play equipment. BBQ facilities are also available.

What do you need to bring?
Very little… everything from towels to sheets is provided. The only thing you will need to organise is food, which can be purchased from nearby shopping centres or the Medilink Retail Centre. Volunteers are also available to assist families with their shopping needs.

How can I arrange a stay at the House?
Accommodation can be arranged in three ways:

1. By referral from your local hospital
2. By referral from The Townsville Hospital
3. By booking direct: Phone (07) 4775 5600

Reception hours are 9am-5pm from Monday to Friday and 9am-1pm on weekends.

If you are ineligible for the Queensland Government Patient Travel Subsidy Scheme a nominal accommodation charge will apply to stay at the House. Please contact your local hospital or the House directly for further information.

Last updated: 22 October 2018