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Resource Directory - Oral and Maxillofacial Surgery


Queensland Health Oral Health Services provides a wide range of dental services to eligible patients within the Townsville Health Service District and residents of other Queensland Districts. Patients must hold a Queensland Health Care Card, Pension Concession Card, Queensland Seniors’ Card or a Commonwealth Seniors Health Card. The Townsville service is provided by two delivery systems. The adult service operates from two dental clinics in Gregory Street, North Ward (formerly the Mental Health building at the old Townsville General Hospital) and at Kirwan, (formerly the Kirwan Hospital for Women). The School Dental Service provides services to school children from four years of age to Year 10, utilising a number of mobile dental vans and fixed clinics at Schools throughout the District. The mobile vans and fixed clinics can be contacted by telephoning 4789 9900. Oral Health Services, North Ward is a referral centre for Orthodontic & Oral Surgical specialities. Complex general dental services including certain types of dentures and crowns are provided in specific cases, with the approval of the Director of Oral Health Services/Principal Dental Officer. Treatment under general anaesthesia is also available.

Services Include

  • Comprehensive dental service for eligible patients of all ages;
  • Emergency dental services for eligible patients;
  • Promotion of oral health through public/personal preventative action; ! Dental Hygiene services;
  • Orthodontics (for priority cases);
  • Dental prosthetics.

Geographical Areas of Service

  • Townsville Hospital and Health Service;
  • Palm Island;
  • Townsville Correctional Centre;
  • Cleveland Youth Detention Centre.

Emergency Dental Services

An emergency clinic operates at the Dental Clinic on Monday to Friday at 8.00 am. If a dental problem that requires immediate treatment, simply telephone 1300300850, and after taking some details, the operator will give you an appointment time, and advise which clinic to attend. Patients then only need to present at that clinic ten minutes prior to the appointment. Should you have a problem with your denture, you similarly contact 1300300850. Repairs are usually available for collection at 4.00pm the same day.

NOTE: The number of emergency patients who can be seen on any day depends upon the number of dentists available. If a dental problem develops outside clinic hours, you should phone The Townsville Hospital on 4433 1111 for advice.

General Treatment Services

General Treatment Services are available, but patients are initially placed on a waiting list. If you need to have general treatment e.g. examination, fillings, extractions or dentures, your name will be placed on the waiting list, usually done when you present for emergency treatment. Appointments for general treatment can not be made directly by telephone. When your name has reached the top of the waiting list you will receive a letter inviting you to contact the Clinic to make your first appointment. Should your postal address or contact details change at any time, it is essential that you advise the clinic.

NOTE: Provision of General Treatment is conditional on having adequate numbers of dentists to provide this service.

Who is the Service for?

The service is available to Queensland resident holders of:

  • Health Care Cards;
  • Pensioner Concession Cards;
  • Queensland Seniors’ Cards;
  • Commonwealth Senior Health Cards.

A current card showing your name and Queensland residential address must be presented to reception staff upon arrival for your appointment. Identification may be required.

The clinic is also used by the School Dental Service for the treatment of some school dental emergencies.

Colour-coded Veterans’ Cards & Medicare Cards are not accepted.

Referral Procedure

  • If immediate treatment is required, telephone 1300 300 850. The clinics are not open on weekends or on public holidays;
  • For a denture problem, telephone 1300 300 850. Repairs are usually available for collection at 4.00pm the same day;
  • By appointment system for general treatment, if eligible.

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Location and Contact Details


Kirwan Health Campus

North Ward Health Campus

School Dental Service


138 Thuringowa Drive,
Kirwan QLD 4817

35-38 Gregory Street,
North Ward QLD 4810

 Postal Address

PO Box 1596, Thuringowa Central QLD 4817 


General enquiries  +61 7 4789 9900
Call Centre: 1300 300 850
Emergency Service: 1300 300 850

 +61 7 4789 9900
 Facsimile +61 7 4789 9901 +61 7 4789 9901 +61 7 4775 8001

Monday  to Friday 8am-5pm.

The clinic is not open on public holidays or weekends.

Last updated: 6 October 2016