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Social Work Department Townsville Hospital and Health Service


The key services of the Social Work Department can be summarised as:

  • Social casework services for patients and/or their families/carers who are experiencing personal, emotional, health and environmental problems.
  • Enabling patients and/or their families/carers to utilise community health and welfare agencies, both government and non government, including advocacy, mediation, community liaison and development activities.
  • Assisting patients and/or their families/carers make adjustments to illness or disability, and in having an active involvement in their medical treatment.
  • Providing discharge and/or after-care planning services where complex social and/or environmental situations exist.
  • Interdisciplinary collaboration with other training staff in planning admission, treatment and discharge services.
  • Assessment where frequent or recurring hospitalisations indicate that problems other than medical may be present.
  • Compiling and evaluating social data for use in service planning and research.
  • Developing and maintaining linkages with community resources.
  • Provision of home and community assessments for the treating health team.
  • Provision and advice on culturally appropriate services.
  • Provision of educational placements for Social Work and Welfare Work students

Select image to open Social Work Services brochure

Social Work information brochure
(PDF, 380 KB)

Our Health Team

  • Qualified Social Workers eligible for membership of the Australian Association of Social Workers
  • Qualified Welfare Workers eligible for membership of the Australian Institute of Welfare and Community Workers.

Related Links

Child, Youth and Family Health Services - CCT
Community Health services


Information brochure (PDF, 380 KB)  

For you in your time of grief - booklet (PDF, 202 KB)

Social Work Resources - Townsville Hospital and Health Service

Termination of Pregnancy Act 2018

Contact Details


Ground Floor, Acute Block
The Townsville Hospital (behind mail hut), 100 Angus Smith Drive Douglas QLD 4814

 Postal Address IMB 73, PO Box 670, Townsville QLD 4810
 Phone +61 7 4433 2170
 Facsimile +61 7 4433 2171
 HoursCore opening hours for Hospital-based Social Work Services are:

8.30am-5.00 pm Monday to Friday, excluding public holidays.

Weekends see a crisis response social worker based in the hospital from 9.00am-5.30pm

Last updated: 14 June 2019