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Changes to our Patient Travel services

Changes to our Patient Travel services

Face-to-face services at WBHHS Patient Travel desks are to be temporarily suspended, in line with new Federal and State Government restrictions, and the Wide Bay Hospital and Health Service decision to restrict access to all visitors.


How do I lodge a new claim?

Staff are still in place at each site to attend to any booking / claim / query you may have and are available Monday to Friday (8.30am – 4pm, excluding public holidays) via the existing phone and email numbers.

Patients can still deposit paperwork in the already existing dropboxes available at all sites.

Alternatively, you can lodge your claims or find out more information by contacting us as follows:

Bundaberg / North Burnett
PH: 4150 2076
PO Box 34, Bundaberg QLD 4670

Hervey Bay
PH: 4325 6607
PO Box 592, Hervey Bay QLD 4655

PH: 4122 8301
PO Box 592, Hervey Bay QLD 4655


What's happening with my existing claim/s?

Existing claims are still being processed by staff as per current processes.


Will I be contacted?

All current processes (with the exception of face-to-face services) are still in place.  Staff will contact you either by your nominated phone or email contacts with all booking arrangements and / or responses to queries received.


How long will this be the case?

At this stage it is difficult to provide an estimate because the COVID-19 situation is changing rapidly, but we hope to return to normal services as soon as we safely and practically can.

Got any of these symptoms? Get tested.
If you’re experiencing any symptoms consistent with COVID-19 – including fever, cough, sore throat, runny nose, shortness of breath, diarrhoea, vomiting/nausea, or loss of smell or taste – you should be tested. To find out where to get tested in Wide Bay, visit our  fever clinics page

Wide Bay Hospital and Health Service

Last updated: 25 March 2020