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COVID-19 - FAQ: Dental services

Oral Health Service changes due to COVID-19

WBHHS remains committed to ensuring the most time-sensitive and medically necessary care can be delivered by our facilities.

Due to the pandemic of COVID-19 in Australia and across the world, some of our dental services have been impacted, including routine and non-urgent care.

Because of this, you may have been notified that your dental appointment has been postponed or changed.

This page answers questions you may have about our current Level 1 dental service provision and the impacts on your care.

  

A change to Level 1 restrictions for dental services has been announced. What does this mean?

Level 1 restrictions means WBHHS dental services can be performed for patients who are well and have been assessed at low risk of coronavirus (COVID-19).

We may, however, continue to restrict some services as part of Queensland Health’s coordinated response to the COVID-19 pandemic.

Contact your local clinic on the details below for more information or if you have any questions about your dental care:

Adult Oral Health Services
Hervey Bay, Maryborough, Bundaberg & Childers: 1300 300 850
Gayndah Dental Clinic: 4161 3525

Child & Adolescent Oral Health Services
Hervey Bay / Maryborough: 4122 8861
Bundaberg: 4303 8059
North Burnett Mobile Dental Van: 0417 752 343

  

What dental services are now available?

The WBHHS Oral Health team can now provide the following services:

  • Adult emergency care
  • Child emergency care
  • Dentures
  • Orthodontic care
  • Oral surgery.

Contact your local clinic if you have any questions about your dental care, or the dental services available at your local clinic. Staff will be able to help with more information.

  

Why has my dental care been stopped?

Some dental appointments may continue to be postponed under Level 1 restrictions as part of Queensland Health’s coordinated response to the COVID-19 pandemic.

Wide Bay Oral Health Services are taking advice from medical and public health experts.

Contact your local clinic on the numbers above for more information.

  

I need dental care. Can I make an appointment?

Contact your local Oral Health Service on the details below. Staff will be able to help with information about what services are available, where clinics are located, and how to put your name on a waiting list for routine care.

Adult Oral Health Services
Hervey Bay, Maryborough, Bundaberg & Childers: 1300 300 850
Gayndah Dental Clinic: 4161 3525

Child & Adolescent Oral Health Services
Hervey Bay / Maryborough: 4122 8861
Bundaberg: 4303 8059
North Burnett Mobile Dental Van: 0417 752 343

If you are not eligible for public dental services, you can find a local private dentist by visiting the Australian Dental Association’s “Find a dentist” online search tool, at  https://www.ada.org.au/Find-a-Dentist

  

How can I find out if I am eligible for dental care at a Queensland Health clinic?

You can check Queensland Health oral health eligibility as follows

If you or your child/children need dental care, you can contact your nearest WBHHS dental clinic on the numbers above.

  

Can I get a voucher to visit a private dentist?

It would be unusual to be issued a voucher during the COVID-19 pandemic response. However, if you have a specific query relating to vouchers, contact us on 1300 300 850 and we can provide you with advice.

  

I have an appointment next week/month. Will it go ahead?

Over the coming weeks, Queensland Health dental patients will be contacted with advice about their appointment. Appointments may be unchanged, offered at a different location, postponed, or converted to a dental telehealth consultation.

  

I have an appointment tomorrow/next week. Are staff taking any extra precautions?

Extra precautions, such as health screening steps, will be in place at dental clinics to provide extra protection for clinic staff and patients. All staff remain vigilant with the use of PPE and high standards of clinical infection control is performed in all clinics.

If you are unwell, contact the clinic to reschedule your appointment. Do not attend your appointment if you are unwell.

  

What happens to me if I’m waiting on a waiting list?

Patients currently on the waiting list will remain on the list. When services return to normal, patients will be contacted for an appointment when it is their turn.

  

The dental van is at my child’s school. Is it open for appointments?

The school dental vans will be resuming under a gradual return to service from 15 June 2020. To find out where appointments are available in your local area, contact us as follows:

Child & Adolescent Oral Health Services
Hervey Bay / Maryborough: 4122 8861
Bundaberg: 4303 8059
North Burnett Mobile Dental Van: 0417 752 343

  

Will my child’s Medicare CDBS benefit cap carry over if we can’t use it this year?

Children eligible for the Child Dental Benefit Scheme (CDBS) will have access to the benefit cap of $1,000 over a two-calendar year period. The two-year period starts at the beginning of the calendar year in which your child (1) becomes eligible and (2) gets their first dental service.

If you haven’t used the full $1,000 in the first year, you can use it in the second year but only if your child remains eligible.

More information can be found on the Department of Human Services website https://www.servicesaustralia.gov.au/individuals/services/medicare/child-dental-benefits-schedule

  

What if I have coronavirus and I need emergency dental care?

If you have been issued a Self-isolation for Diagnosed Cases of COVID-19 Direction, you must not leave the premises where you are self-isolating except for the purposes of obtaining essential medical care or medical supplies, or in the event of an emergency situation.

If you need emergency dental care during self-isolation, notify public health officers by telephoning the number provided to you and follow their instructions.

  

Does coronavirus damage teeth / gums?

The virus itself does not damage teeth or gums but not keeping up with regular brushing will.

There are many things you can do to take good care of your dental and general health. Eating well, drinking tap water and brushing twice a day with fluoride toothpaste are simple steps to maintain healthy teeth and a great smile.

We recommend avoiding hard and super sticky foods that could crack a tooth or pull a filling out like peanut brittle, popcorn and toffee.

For more information visit https://www.health.qld.gov.au/oralhealth/healthy_smile

  

I would like to know more about COVID-19.

To stay informed and read the latest announcements about COVID-19 and up-to-date advice for your situation, go to www.health.qld.gov.au/coronavirus.

  

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Got any of these symptoms? Get tested.
If you’re experiencing any symptoms consistent with COVID-19 – including fever, cough, sore throat, runny nose, shortness of breath, diarrhoea, vomiting/nausea, or loss of smell or taste – you should be tested. To find out where to get tested in Wide Bay, visit our  fever clinics page

Wide Bay Hospital and Health Service

Last updated: 25 March 2020